Scheduler-Countertop Install

NISBET-BROWER 1•Sharonville, OH

18h•Onsite

About The Position

The Scheduler – Countertop Installations is responsible for coordinating and optimizing daily installation schedules for countertop projects to ensure efficient workflow, excellent customer service, and on-time project completion. This role serves as the communication hub between customers, installers, sales teams, templators, vendors, and internal operations staff. The Scheduler must maintain accurate scheduling records, proactively resolve conflicts, and ensure a seamless customer experience from order readiness through final installation. Essential duties include scheduling and coordinating countertop template, delivery, and installation appointments based on product readiness, installer capacity, geography, and customer availability. The role involves maintaining daily and weekly installation calendars, confirming job details, and coordinating reschedules due to various factors. Customer service and communication are key, requiring prompt responses to inquiries and providing updates. The Scheduler also provides internal operations support by working with sales, fabrication, warehouse, and installation teams, verifying work orders, and maintaining accurate scheduling data in relevant systems. Problem-solving and continuous improvement are also part of the role, involving identifying bottlenecks, resolving conflicts, tracking installer productivity, and supporting department goals.

Requirements

High school diploma or GED required
Strong organizational and multitasking skills in a fast-paced environment.
Excellent communication and customer service skills.
Strong attention to detail and follow-through.
Ability to prioritize urgent issues and adjust schedules quickly.
Proficient with Microsoft Office and scheduling/ERP systems.
Ability to read work orders, measurements, and installation notes.
Strong problem-solving and decision-making skills.

Nice To Haves

Associate degree preferred.
2+ years of scheduling, dispatching, logistics, customer service, or construction coordination experience preferred.
Experience in countertops, cabinetry, flooring, home improvement, or construction trades strongly preferred.

Responsibilities

Schedule countertop template, delivery, and installation appointments based on product readiness, installer capacity, geography, and customer availability.
Maintain daily and weekly installation calendars to maximize efficiency and minimize downtime.
Confirm all job details including materials, site readiness, measurements, access requirements, and special requests prior to scheduling.
Coordinate reschedules due to material delays, customer requests, weather, or field conditions.
Balance installer workloads and route schedules for productivity and timely completion.
Communicate appointment dates, arrival windows, and preparation requirements to customers.
Respond promptly to customer scheduling inquiries, changes, and concerns.
Provide updates to customers regarding delays, changes, or job status.
Maintain a professional and service-focused approach in all communications.
Work closely with sales, fabrication, warehouse, and installation teams to ensure job readiness.
Verify all work orders, purchase orders, and installation packets are complete before dispatch.
Enter and maintain accurate scheduling data in ERP, CRM, or scheduling systems.
Monitor completed jobs and update status for billing, service follow-up, and closeout.
Identify scheduling bottlenecks and recommend process improvements.
Resolve same-day scheduling conflicts and field issues quickly.
Track installer productivity, missed appointments, and scheduling metrics.
Support department goals for customer satisfaction, efficiency, and profitability.
May coordinate activities of installers and subcontractors related to daily schedules.