Scheduler - Corp Call Center

Penn State Health • Hershey, PA

222d

About The Position

Provides high quality scheduling experience for the patients of Penn State Health. Deploys excellent customer service engagement skills by phone. Schedules accurately for all specialty area supported in Phone Access Group against scheduling guidelines.

Requirements

• High School Diploma or equivalent required.

Nice To Haves

• Associate's Degree in Healthcare Administration or a related field preferred.
• Prior Call Center, Healthcare IT, or Healthcare operational experience preferred.
• Prior Ambulatory practice site experience preferred.
• Strong customer service background preferred.

Responsibilities

• Provide high quality scheduling experience for patients.
• Engage with customers via phone to deliver excellent service.
• Schedule appointments accurately for all specialty areas supported.

Benefits

• Medical, dental and vision with no waiting period.
• Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Employee Wellness Programs, and Fitness Discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED