Scheduler/CNA - Home Care

CareOne Senior Care•Farmington Hills, MI

1d•Hybrid

About The Position

Are you a compassionate, organized, and motivated professional with a passion for enhancing the lives of seniors? CareOne Senior Care is seeking a dedicated Scheduler/CNA to join our dynamic and mission-driven team. In this vital role, you will be responsible for coordinating client care services, scheduling caregiver teams, performing client introductions, and—when needed—providing hands-on care in the field. If you thrive in a fast-paced environment, excel in communication, and are committed to making a positive impact, we invite you to apply and become part of our exceptional care team. At CareOne Senior Care, we pride ourselves on delivering individualized, client-centered care. Our mission thrives on love—a value that sets us apart and guides every interaction with our clients, caregivers, and community. The ideal candidate will be: Professional, dependable, and detail-oriented High-energy with a positive, team-focused attitude Skilled in scheduling and care coordination Compassionate about people—not just the job Experienced in home care or senior care environments Comfortable working both in-office and in the field A CNA with experience in Tube Feeding, Straight Catheterization, and wound care (preferred) Possessing strong critical thinking skills and the ability to triage emergent situations In possession of a valid driver’s license and reliable transportation Able to safely transport clients when needed Able to pass a criminal background check and reference check At CareOne Senior Care, love and compassion are at the heart of everything we do. If you want to be part of a team that values excellence, teamwork, and making a meaningful difference every single day, we encourage you to apply today. CareOne Senior Care is an Award Winning home care agency serving Oakland, Livingston, Macomb, Washtenaw and Wayne Counties in Southeast Michigan!

Requirements

Minimum 1 year experience in non-medical home care, home health, or care coordination
Minimum 1 year scheduling experience required
High School Diploma required; Associate’s degree or higher preferred
Valid driver’s license, reliable transportation, and ability to transport clients required
Must be able to pass a background check and reference verification
Strong critical-thinking skills and the ability to triage emergent situations
Exceptional communication—written, verbal, and telephone
Ability to multitask, work under pressure, and adapt quickly
Strong organizational skills and attention to detail
Excellent problem-solving and decision-making abilities
Proficient in Microsoft Office, Outlook, and scheduling software
Compassionate, upbeat, and client-focused

Nice To Haves

CNA certification preferred; 2+ years experience strongly preferred
Ability to perform Tube Feeding, Straight Cath, and basic wound care preferred
Experienced CNA’s, Care Managers, and retired nurses encouraged to apply

Responsibilities

Manage care needs for assigned clients and ensure service excellence
Conduct client introductions, follow-ups, and quality assurance visits
Support caregivers through training, coaching, and on-the-job guidance
Assist with client intake, onboarding, and care plan updates
Build, manage, and adjust caregiver schedules to meet client needs
Maintain high-level communication with clients, caregivers, and families
Verify clock-ins and clock-outs using GPS-enabled home care software
Assist with recruiting, screening, interviewing, and orientation
Answer incoming calls, provide support, and solve problems timely
Communicate with caregivers, clients, families, and referral partners
Maintain a strong customer service culture within the office environment
Perform general office tasks, data entry, and file maintenance
Cross-train with administrative and scheduling team members
Contribute to daily office workflow and team collaboration
Follow and enforce all company policies, procedures, and standards
Perform work duties within the metrics and performance benchmarks set by CareOne Senior Care
Utilize critical thinking skills to triage and respond appropriately to emergent or urgent client, caregiver, or scheduling situations
Assess situations quickly and implement solutions to ensure continuity of care and client safety
Participate in limited on-call duty:
Minimum of 2 weekends per month
1–2 weekday evenings per week
Provide direct care when needed, acting as a knowledgeable and dependable CNA
Must be able to work in all client environments (private homes, facilities, varying medical needs)
Must have a valid driver’s license and the ability to travel to client homes as needed
Must be able to safely transport clients when transportation is part of their care plan
Must be able to pass a state and federal background check