Scheduler, Central Scheduling (3025)

TRINITY HEALTH • Minot, ND

5d • $19 - $28 • Onsite

About The Position

The Scheduler, Central Scheduling supports patient access by coordinating appointments and services across multiple Trinity Health locations. This role manages a high volume of incoming calls, gathers accurate patient and insurance information, and schedules services in accordance with departmental guidelines and provider availability. Working as part of a collaborative access team, the scheduler delivers courteous, efficient communication while ensuring complete and accurate data entry to support timely, well-organized clinical operations. This position also assists front-desk teams during periods of lower call volume, contributing to smooth service continuity and a positive patient experience across the health system.

Requirements

• HS Diploma or GED, preferred
• Customer service experience or training, required.
• Ability to communicate effectively on the telephone.
• Ability to demonstrate good judgement in handling calls efficiently and appropriately.
• Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution.
• Ability to handle confidential and sensitive information.
• Ability to work in a fast paced environment; working efficiently and multitasking.
• Compliance with all Privacy and Confidentiality Standards per Trinity’s policies.
• The Scheduler, Central Scheduling primarily works in an office or call center environment that requires prolonged periods of sitting, keyboard use, and telephone communication.
• Adequate vision, hearing, and manual dexterity are necessary for computer-based tasks, accurate data entry, and effective communication.
• This position functions in a typical administrative office or call center setting with frequent phone activity, computer use, and periodic workflow fluctuations.
• Compliance with privacy, confidentiality, and Trinity Health information-security requirements is essential to protect patient information.

Nice To Haves

• Preferably six (6) months minimum.
• Experience in a call center setting, preferred
• Computer experience, required
• Medical terminology knowledge, preferred
• Experience with computer appointment software, preferred.

Responsibilities

• Manage incoming calls efficiently, using established call scripts and scheduling protocols to obtain accurate patient demographics, insurance details, and appointment needs.
• Schedule appointments and procedures across departments, ensuring correct provider selection, preparation requirements, and documentation of all relevant information.
• Maintain accurate electronic records by entering and updating patient information, insurance details, and scheduling notes in the appropriate systems.
• Provide clear, courteous communication to patients, addressing questions, confirming instructions, and assisting with navigation of Trinity Health services.
• Collaborate with clinic and registration staff to resolve scheduling conflicts, verify information, and support seamless patient flow.
• Assist reception or front-desk functions as needed, maintaining customer service standards and supporting consistent patient access operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees