Scheduler Assessment & Referral

Ardent Health Services•Amarillo, TX

About The Position

Join our team as a day shift, full-time, Amarillo Diagnostic Clinic Scheduler in Amarillo, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: BSA Health System is the fourth largest employer in Amarillo, with a medical staff of more than 400 physicians and 3,000 employees. At BSA, the focus is to provide quality healthcare in Christian love, service and dignity.

Requirements

High School Diploma or GED equivalent.

Nice To Haves

Associates degree or higher in related field of study.
1+ year healthcare background/experience and/or call center experience.
2+ years of experience working in a healthcare field/role or call center environment.

Responsibilities

The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aid in patient to clinic healthcare questions.
Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
Shows dedication and commitment to patients through dependable attendance and schedule adherence.