Scheduler and Human Resources Assistant

Interim HealthCare of the Fox Cities and East Central Wisconsin•Menasha, WI

6d•Onsite

About The Position

Interim HealthCare of the Fox Cities is growing and need a Scheduling and HR Professional to help us! General Purpose: To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring unlicensed care. Essential Functions: · Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards. · Assists Coordinator/Manager in screening, hiring, orienting, and retaining employees to meet the needs of the clients served. · Coordinates training/education to enable staff to achieve assigned goals. · Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel. · Verifies client insurance. · Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions. · Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual. · Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees. · Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and employee directory. · Member of the On-Call Team Rotation, regularly performs on call assignments. · Conducts recruitment effort for all exempt and nonexempt personnel, and temporary employees; conducts new-employee orientations; monitors career pathing program, writes and places advertisements. · Performs all office functions in compliance with federal, state, and local laws and regulations as well as all policies, procedures, and standards of Interim HealthCare. · Ensures timely and accurate documentation of services provided by client service staff. · Responsible for orders being filled by qualified personnel in a timely manner. · Ensure effective and efficient delivery of client services. · Responds to and resolves complaints. · Assists with marketing, payroll and/or collection functions, as needed. · Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare. · Promotes agency through education to prospective and existing patients/clients. · Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient. · Completes other assignments as requested and assigned. · Maintains and cleans common office areas. · Checks mail daily · May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Requirements

Associate Degree or equivalent years of training or work experience.
One (1) year experience in healthcare, temporary help, or related industry.
Proven organizational skills and detail orientation.
Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
Proficient in current company software programs.
Ability to work flexible schedule and/or evening hours as needed.
Ability to sit in front of CPU for long periods of time.
Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.

Responsibilities

Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.
Assists Coordinator/Manager in screening, hiring, orienting, and retaining employees to meet the needs of the clients served.
Coordinates training/education to enable staff to achieve assigned goals.
Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.
Verifies client insurance.
Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.
Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.
Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees.
Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and employee directory.
Member of the On-Call Team Rotation, regularly performs on call assignments.
Conducts recruitment effort for all exempt and nonexempt personnel, and temporary employees; conducts new-employee orientations; monitors career pathing program, writes and places advertisements.
Performs all office functions in compliance with federal, state, and local laws and regulations as well as all policies, procedures, and standards of Interim HealthCare.
Ensures timely and accurate documentation of services provided by client service staff.
Responsible for orders being filled by qualified personnel in a timely manner.
Ensure effective and efficient delivery of client services.
Responds to and resolves complaints.
Assists with marketing, payroll and/or collection functions, as needed.
Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.
Promotes agency through education to prospective and existing patients/clients.
Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient.
Completes other assignments as requested and assigned.
Maintains and cleans common office areas.
Checks mail daily
May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.