Scheduler Analyst - Workforce Management

Wynn Resorts • Everett, MA

11h • $25 - $25 • Onsite

About The Position

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. The Encore Boston Harbor Workforce Management Specialist creates and implements scheduling solutions utilizing innovative software supplying staffing to all departments appropriate to dynamic business demands. The employee delivers on 5 star service basics to all internal customers including staff and management teams in a collaborative and supportive environment. All department and property policies, practices, and procedures are observed while multiple tasks are completed.

Requirements

• 18 years of age or above.
• Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• High school degree or equivalent required.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Fluency in English required.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and group situations.

Nice To Haves

• Bachelor’s Degree in a related field or equivalent experience
• Previous experience utilizing Virtual Roster and Kronos software
• Second language a plus

Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Create scheduling solutions for departments that account for current business demands as well as exceptions.
• Collaborate with department leaders to ensure accurate staffing levels and to formulate efficiency strategies.
• Be a leading force suggesting scheduling changes and creating new business models.
• Discover new best practices to enhance staffing while following current labor agreements.
• Adhere to all ethical and equity when managing the scheduling process.
• Determine the balance between optimum scheduling, service expectations and current legal/legislative requirements.
• Work as a team completing daily schedule operations, such as leave requests and call outs.
• Perform other job related duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees