Scheduler / Admin Support Serv

Hartford HealthCare • Hartford, CT

78d

About The Position

The position involves collaborating and communicating with professional and paraprofessional staff to schedule designated services with staff, clients, families, and other providers to meet client needs. The role ensures the timely and accurate delivery of services based on customer expectations and staff availability. Most of the time will be spent in scheduling services for the care management team, applying organizational and detail-oriented skills to utilize both computer and manual scheduling systems to assign staff. The individual will demonstrate an understanding of the scheduling process, track overtime, weekends, holidays, and evenings, and arrange staff replacements for the care management team. Strong customer service skills are essential for positive interactions, and the individual will exercise judgment and prioritization in making independent decisions within the scope of responsibilities. The role also involves coordinating care team services with ancillary services, communicating variances in schedules, identifying and reporting patient service issues, producing and distributing weekly schedules, orienting staff to the scheduling process, participating in care management team conferences, and communicating with other departments regarding billing and payroll issues. Additionally, the position includes maintaining active records and filing, participating in the performance improvement process known as H3W, and performing other duties as assigned.

Requirements

• High School diploma or equivalent; one year college or business school preferred
• Two years experience in managing multiple priorities and tasks including interacting with customers preferred
• Experience in health care preferred
• Computer literate; data entry and typing skills; telephone skills
• Bilingual preferred

Responsibilities

• Schedules services for care management team
• Applies organizational and detail-oriented skills to utilize computer and manual scheduling system to assign staff
• Demonstrates understanding of scheduling process and tracks overtime, weekends, holidays, evenings, and arranges staff replacements for care management team
• Exhibits strong customer service skills through positive, helpful interactions
• Exercises judgment and prioritization in making independent decisions within scope of responsibilities
• Coordinates care team services with ancillary services
• Communicates variances in schedule for any care management team member and notifies appropriate internal/external customer
• Identifies and reports patient service issues
• Effectively produces and distributes weekly schedules and revised schedules for team members
• Orients paraprofessional and professional staff to the scheduling process
• Participates in care management team conferences
• Communicates with care management team and other departments regarding billing and payroll issues
• Maintains active record and filing

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees