Schedule Specialist

UnitedHealth Group•Jonesboro, AR

9d•$14 - $28•Onsite

About The Position

Explore opportunities with Elite Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. This is an in-office position, generally Monday-Friday 8am-4:30pm As the Scheduling Specialist you will managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician using an online scheduling system. Collaborate with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Requirements

High school education or equivalent experience

Nice To Haves

1+ years of scheduling experience in a health care setting using an online scheduling system
Exceptional organizational, customer service, communication, and decision-making skills
Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits

Responsibilities

Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits
Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate