Schedule Specialist - SunCrest Home Health

UnitedHealth Group•Charlotte, NC

7d•$14 - $28

About The Position

Explore opportunities with SunCrest Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As the Scheduling Specialist you will managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician using an online scheduling system. Collaborate with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Requirements

High school education or equivalent experience

Nice To Haves

1+ years of scheduling experience in a health care setting using an online scheduling system
Exceptional organizational, customer service, communication, and decision-making skills
Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits

Responsibilities

Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits
Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate