About the position
Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as a Scheduling Coordinator, you will feel appreciated, recognized, and rewarded. Do you: Enjoy serving others? Place importance on details in your work? Excel at matching caregivers with clients? Enjoy building relationships with clients and caregivers? We have an opening for a Scheduling Coordinator who can answer yes to these questions! At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. SYNERGY HomeCare of Provo is a non-medical agency and our mission is to enable our clients to live happy, healthy, and independent lives in the comfort and familiarity of their homes and to inspire our team with appreciation, industry-leading training and a true commitment to their well-being. We are seeking a Scheduling Coordinator to join our independently owned and operated national agency.
Responsibilities
- Schedule caregivers with clients and effectively communicate to all parties
- Client and caregiver documentation in scheduling software
- Responds to questions regarding client and caregiver schedules
- Confirm and update caregiver availability including vacation, sick time and holidays
- Document skills and attributes of caregivers to ensure strong matching to clients
- Orient new caregiver hires to the scheduling process
- Update the office team on scheduling issues and recruitment needs
- Actively recruit caregivers and ensure all employee files are complete and up to date
- Perform other functions as deemed appropriate by the management team including social media maintenance
- Maintain computer schedules and ensure timely data entry for clients and caregivers
- Maintain confidentiality of all information pertaining to employees and clients
- On occasion, if unable to fill a shift for a client, be willing and able to fill in as a back-up caregiver
- Establish a great rapport with caregivers and clients
Requirements
- One year experience in a home care setting preferred
- High school diploma
- Exceptional customer service skills
- Time management skills
- Excellent communication skills
- Experience scheduling/staffing for a 24/7 healthcare facility highly desired
- Experience with various scheduling software preferred
- Home care and administrative work experience preferred
- Strong phone and organizational skills required
- Ability to multitask and work well under time pressure
- Positive, friendly attitude and ability to work well in a close-team environment
- Problem Solving makes you happy!
- National Background check
Nice-to-haves
- Experience scheduling/staffing for a 24/7 healthcare facility
- Experience with various scheduling software
- Home care and administrative work experience
Benefits
- Competitive pay ranges
- PTO accrual
- Occasional Remote Work Available
- Supplement Health Benefits available
