Schedule Coordinator - Texas Orthopedics

ORTHOLONESTAR•Austin, TX

1d•$17 - $22•Onsite

About The Position

Join the Team! Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care. For nearly four decades, we’ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community. With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience. Texas Orthopedics is a proud division of OrthoLoneStar, the largest independent orthopedic practice in Texas. Experience the Texas Orthopedics Work Environment At Texas Orthopedics, we strive to create a workplace where excellence and support go hand in hand. We prioritize a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment. Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort. This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team. Responsible for overseeing the template modifications for the providers’ schedules within the practice EMR. Schedule new and follow-up patient appointments as needed to support the template changes and periods of high call volume. Perform a variety of clerical duties involved in maintaining patient medical records and schedule templates in accordance with established policies and procedures.

Requirements

High School diploma
Previous experience in a medical office setting
Proficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease
Knowledge of medical and insurance terminology
Attention to detail
Ability to effectively communicate both orally and written
Ability to work in a fast paced environment
Ability to focus on detailed task at hand in an otherwise distracting environment
Must have adequate visual acuity to read, the ability to interpret and understand written material.
Must have full range of body motion including manual and finger dexterity and eye-hand coordination.

Responsibilities

Serve as point of contact for all provider modification requests to their schedule templates within the EMR, which includes but is not limited to; changes in appointment slot count for volume adjustments, time out of office, and adjustments in the order of appointment slot types for flow of clinic and start and end times.
Communicate with providers, Office Managers and reception teams accordingly when changes are made.
Assist in the rescheduling of appointments that were a result of the template changes made.
Update the practice call calendar to accurately reflect when providers will be out of the office.
Perform Quality Assurance on the third party scheduling platform to ensure it aligns with changes made to schedule templates in the EMR.
Assist with updating provider scheduling preferences in third party scheduling platform.
Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles.
Work with physician and physician staff to ensure quality patient care and services are provided.
Ensure compliance with clinic standards of quality patient care.
Record all new patient demographics and update existing accounts in EMR.
Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.
Create EMR entries for cancelled appointments.
Cancel patient appointments as directed by patients, providers, or Service Center Manager.
Complete all scheduling tasks, messages, requests, referrals, and faxes.
Return voicemails as well as making second and third attempts to patients who have left voicemails.
Confirm Appointments as needed.
Process and complete online appointment scheduling
All other duties as assigned.