Scenario Review Analyst

CrossCountry Mortgage, LLC

2d • $44 - $46

About The Position

The Scenario Review Analyst is responsible for providing guidance to all employees by way of in-person and virtual communications. The Scenario Review Analyst efficiently and effectively meets turn times and maintains customer satisfaction. This position is the central point of contact for Loan Officers and Loan Processors to provide a thorough understanding of product and policy guidelines. This guidance ranges from answering “how-to” questions, providing investor specific guidelines, reviewing and analyzing income scenarios/documentation and assisting in detailed loan structure/scenario questions.

Requirements

• Bachelor’s degree and/or equivalent combination of education/experience.
• 4+ years of mortgage underwriting experience, underwriting to multiple agency and investor guidelines, preferred.
• Excellent communication, negotiation, and problem-solving skills.
• Excellent customer service skills.

Nice To Haves

• Government underwriting experience with designations (FHA and VA), preferred.
• Experience using Microsoft Word, Excel and Outlook, preferred.

Responsibilities

• Daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for underwriting/loan scenario-based questions and communication.
• Review and respond to general underwriting scenarios.
• Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.
• Analyze various underwriting scenarios and suggest potential alternate options with different investors.
• Review and analyze complex income documentation, including personal and business tax return and provide calculations to be used for qualifying.
• Create technical documentation, system documentation, “how to” guides, FAQ’s and self-help references.
• Track tasks, activities, and time spent within the ticketing system and meet expected turn-times.
• Participate in Underwriting Department, Regional and Sales calls, lead calls as necessary.
• Assist with training sales or processing staff in areas where additional guidance is needed.
• Collaborate amongst team members and other departments.
• Maintain essential underwriting knowledge.
• Maintain all UW designations, as applicable.

Benefits

• CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
• We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level