Scanner Program Trainer & Administrator
About The Position
At Catalis Dental Lab Partners, we connect dentists across the United States with top-tier dental labs. These labs, with their specialized expertise in full-arch restorations, restorative solutions, and removable prosthetics, ensure that every dental professional receives high-quality, precision-crafted restorations designed to enhance patient care and satisfaction. The Scanner Program Trainer and Administrator will own the execution, training, and administration of the Catalis multi-brand scanner program. This role is essential to scaling digital dentistry adoption across our brands by ensuring consistent deployment, training, usage tracking, and operational oversight. In this role you are part trainer and part administrator, traveling to dental offices across the country for installations and hands-on training while also managing the operational, scheduling and reporting backbone of the program.
Requirements
- 2 + years of experience in dental, Orthodontic, medical device or healthcare environments
- Experience training dental teams or working chairside in a clinical setting
- Ability to travel up to 70% of the time
- Strong verbal and written communication skills
- Comfortable with new technology, imaging software and Microsoft Programs
- Strong organizational skills and attention to detail
- Ability to troubleshoot hardware/software issues
- Hands-on experience with intraoral scanners such as medit, iTero, Carestream, or 3Shape
- Experience with digital dentistry workflows or product training
- Program administration or deployment experience
- Experience with CRM platforms (Hubspot preferred, and BI/reporting tools
- Experience working with DSO’s or multi location practices
- Knowledge of Magic Touch or similar lab management systems
Responsibilities
- Travel to dental offices for onsite scanner installations and staff training
- Deliver virtual follow-up training sessions to reinforce usage and digital adoption
- Evaluate office readiness and identify workflow/process gaps
- Maintain scanner placement trackers, deployment logs, and usage dashboards
- Manage scanner inventory, device shipments and assignment across brands
- Prepare billing workflows, credits, and chargebacks in coordination with Sales Ops and Accounting
- Coordinate deployment schedules, office communication and training completion
- Work with brand GM’s and corporate accounts on deployment priorities and escalations
- Serve as a liaison with scanner vendors for troubleshooting, replacements, and software updates
- Develop and maintain SOP’s, training guides, onboarding documents, and readiness checklists
- Provide reporting on adoption trends, usage metrics, training completion, and escalations
Benefits
- Benefits including Medical, dental, vision, Life
- 401k with company match
- Paid Time off (PTO) plus paid holidays
- Ongoing training and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
