SCAN Intern-Graduate ( Consumer Experience Insights CXI)

SCAN Health Plan • Long Beach, CA

243d

About The Position

The Consumer Experience Insights (CXI) team at SCAN is dedicated to leveraging data and advanced analytics to enhance the member experience and drive data-led business decision-making. Our team transforms consumer insights into actionable strategies, elevating every facet of SCAN's service delivery. As an Intern Data Scientist in the CXI team, you will have the opportunity to work on real-world projects that impact our members' experiences. This role is designed for a postgraduate student in a STEM discipline who is passionate about data science and eager to apply their skills in a practical setting. You will collaborate with experienced data scientists and cross-functional teams to extract, analyze, and interpret complex data sets, contributing to the generation of meaningful insights that drive business decisions.

Requirements

• Currently pursuing a postgraduate degree in a STEM discipline (e.g., Data Science, Computer Science, Statistics, Mathematics, Engineering, etc.).
• Strong analytical and problem-solving skills with a keen interest in data science and machine learning.
• Proficiency in programming languages such as Python or R.
• Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
• Familiarity with statistical analysis and machine learning techniques.
• Excellent communication skills, with the ability to articulate complex data insights to non-technical stakeholders.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
• Strong attention to detail and a commitment to producing high-quality work.

Responsibilities

• Assist in analyzing structured and unstructured Voice of the Customer (VOC) data to uncover insights and trends that inform business strategies.
• Contribute to the development and implementation of advanced analytics, machine learning, and AI initiatives under the guidance of senior team members.
• Help design and implement VOC surveys, ensuring data is collected accurately and efficiently.
• Assist in building and maintaining dashboards that provide comprehensive insights into key performance indicators (KPIs) and business metrics.
• Work with cross-functional teams to utilize data insights for business process improvements and foster a culture of data-driven decision-making.
• Conduct ad-hoc analyses to support various business needs and explore new opportunities for data-driven insights.
• Support the integration of diverse data sets to facilitate timely insights and influence key decisions and strategies.
• Participate in efforts to improve member access and satisfaction through data analysis, focusing on CAHPS surveys and identifying key drivers for enhancement.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Benefits

• Hands-on experience working on impactful projects within a leading healthcare organization.
• Mentorship and guidance from experienced data scientists and industry professionals.
• Opportunities to develop and enhance your technical and analytical skills.
• A collaborative and inclusive work environment that encourages innovation and continuous learning.

What This Job Offers

• Career Level: Intern
• Industry: Ambulatory Health Care Services
• Education Level: Master's degree