Scaled Customer Success Manager

Magma Math•Dallas, CA

4h•Onsite

About The Position

Magma is one of the world’s fastest-growing and most celebrated EdTech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning, while giving them real-time visibility into student progress. The result? More inclusive, engaging, and effective math classrooms for all learners. But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math, a subject that forms the backbone of so many career paths, we believe the opportunity to improve outcomes at scale is massive. We’re already the go-to solution in thousands of schools — and we’re just getting started. As we expand rapidly across the U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in math. The Scaled Customer Success Manager position offers a unique opportunity to oversee, nurture, and sustain a portfolio of smaller US District Partners in the Western half of the US with a data-driven larger scale content and communication strategy. You will play a powerful role in ensuring educators successfully implement and derive continuous value from Magma by communicating in unique and creative ways. Your primary mission is to represent Magma Math to the teachers and leaders we work with, often via a tech touch approach. You will onboard teachers and run ongoing training sessions and help build Magma Community by creating content and opportunities for customers to share by smaller cohorts. Ultimately, we are aiming to see through our districts’ long term success with Magma. With deep product knowledge and a customer-centric mindset, you will create compelling content, empowering teachers, coaches, and leaders to maximize their use of Magma’s platform and services. As a team player, you will collaborate with the CS team to exceed districts’ expectations and continuously modify the customer experience. Equally important, you will enhance the customer experience by communicating closely with other teams such as Account Management, Product, Content, and Sales and aligning on a shared vision.

Requirements

3+ years of experience in education, professional learning, or ed tech
Confident communicator with a proven track record of building and retaining strong relationships across large groups and varied audiences.
Self-led, goal oriented, and proactive in problem solving with strong organizational skills.
Curious mindset with a strong eagerness to learn and understand the product's technical aspects.
Experience using data and evidence to inform decision-making and identify opportunities for improvement.
Comfortable with ambiguity and a dynamic environment; brings high energy and strong interpersonal skills to a fast-growing team.
Flexible across time zones and willing to travel.

Nice To Haves

previous CSM experience is a plus.

Responsibilities

Run kick-off meetings and regular check-ins across the customer lifecycle; serve as the main point of contact for accounts and build lasting relationships with teachers, coaches, and leaders throughout.
Lead virtual and in-person onboarding and professional learning sessions, both of individual accounts and across your book of business.
Deliver compelling 1:many content through emails, webinars, and more, driving retention and teacher satisfaction.
Help build the Magma Math community by connecting educators by contributing to the Teacher ambassador program and connecting teachers with each other and industry thought leaders.
Work closely with Account Managers to identify and address low usage and at-risk accounts, surface growth opportunities, and support expansion within existing accounts.
Encourage satisfied customers to become advocates through referrals, case studies, and testimonials; gather feedback and analyze usage patterns to identify trends and inform product improvement.