Scaled Customer Success Manager (Copy)

OneSignal

3d•$70,000 - $115,000

About The Position

OneSignal is hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base. As a Scaled CSM, you'll use your people and communication skills (alongside some technology) to guide our customers towards success, from implementation through adoption at scale. You will take a data-driven approach to support customers with timely and relevant resources throughout their journey. The Scaled CSM role is a perfect role for someone who has an exceptional drive to execute, loves helping customers, has an analytical mindset, and is comfortable forging their own path.

Requirements

2+ years of demonstrated success in a Customer Success role
Proven history of working a large, growing cohort of customers with a solution-oriented mindset at scale
Strong communication and interpersonal skills, with the ability to build trust quickly with key stakeholders
Ability to balance and prioritize multiple tasks and projects
Experience using Customer Success Platforms
Understanding of Customer Success metrics and KPIs.
Passion for helping customers and a commitment to providing exceptional customer service

Responsibilities

Demonstrate value and drive OneSignal platform adoption in the Tech Touch customers to achieve GDR and NDR goals
Manage inbound customer conversations and leverage on-demand resources to ensure our customers’ needs are addressed
Participate in and enhance existing 1:many Programs such as Office Hours and Trainings
Work cross-functionally with Product, Sales, Marketing, Onboarding and Support to surface customer engagement opportunities
Identify key aspects of the customer journey that can be optimized to improve customer health and expand use cases at scale
Develop a knowledge of the OneSignal platform and how to apply it to a variety of verticals to achieve customer outcomes