Scale Operator - Allentown PA

EMR Group•Allentown, PA

20h•Onsite

About The Position

We are seeking a dedicated and reliable Scale Operator to join our team. The Scale Operator plays a key role in ensuring the efficient and accurate processing of scrap metal shipments. In this role, you will provide excellent customer service to customers crossing the scale, accurately create tickets, grade materials, and ensure that all incoming and outgoing shipments meet quality standards. The ideal candidate will have a strong attention to detail, excellent communication skills, and a background in customer service. Prior experience in the scrap metal industry is a plus but not required. The Scale Operator may also be referred to as a Weighmaster in the scrap metal industry. Start your career in recycling, sustainability and materials processing industry by joining a growing team that values safety, precision, and exceptional customer service. As a Recycling Operations Specialist at EMR, you’ll play a vital role in daily yard and scale operations—directing traffic, weighing and recording materials, and providing clear, courteous communication to every customer. If you’re detail-oriented, safety-minded, and enjoy an active, customer-focused environment, we want to meet you.

Requirements

Strong communication skills, both written and verbal.
Excellent attention to detail with a focus on accuracy.
Ability to multitask in a fast-paced environment.
Capability to work independently as well as part of a team.
Strong critical thinking and problem-solving abilities.
Ability to lift up to 20 lbs.
Direct customer service experience (1 year minimum).
High school diploma or GED equivalent preferred.
At least one year of customer service experience required.
High attention to detail and accuracy
Excellent communication and customer service skills
Ability to stay calm and professional under pressure
Strong problem-solving skills and initiative
Basic computer proficiency for transaction recording
High school diploma or equivalent required
2+ years of experience in customer service, recycling, waste management, or yard operations
1+ year of experience working directly with the public
Ability to work outdoors in all weather conditions (hot, cold, rain, or snow).
Personal protective equipment (PPE) is required for this role.
Flexibility to work varying hours, including evenings or weekends as needed.

Nice To Haves

Prior experience in the scrap metal industry is preferred, but not required.
Knowledge of different metals/materials preferred

Responsibilities

Weigh and ticket incoming customers crossing the scale.
Use Weighmaster software to accurately create tickets in a timely manner.
Direct customers on and off the scales to ensure an even flow of traffic.
Grade incoming scrap materials according to established guidelines.
Provide outstanding customer service, assisting customers with questions and concerns.
Safely direct customer and vehicle traffic through the yard and weigh scale area.
Collaborate with the yard operations team to support efficiency and customer satisfaction.
Accurately weigh and record incoming/outgoing materials using the Weighmaster system.
Identify and grade various metals and recyclable materials.
Issue tickets and payments based on verified weights, grades, and pricing.
Communicate yard procedures, direct material drop-offs, and ensure smooth flow of operations.

Benefits

EMR offers a competitive benefit package that includes health, dental, and vision coverage, group life insurance (3x base pay), paid time off, 401(k) plan with company match, and more.
Additional compensation may include quarterly location performance bonuses.

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