Scale Operator and Cashier Floater

EMR Metal Recycling•Pensacola, FL

10d•Onsite

About The Position

You will be the first person our customers and contractors see when entering our facility, and the last person they see on the way out- so you truly do have an impact on our customers' overall experience. Your customer service experience will help you adapt to all situations, whether you’re working with a regular vendor or helping someone who has never been to our site before. No two days are the same, and that's why we love the industry. Your schedule will be Monday - Friday with some Saturdays. This position is at our yards in Pensacola, Florida but will also float to our yard in Mobile, AL. When floating, you will be eligible for company mileage. As a full-time employee, you'll be able to enjoy (8) paid company holidays in addition to our competitive PTO policy. No two days are the same, but the typical position responsibilities include:

Requirements

Proficient in using basic office software and computer systems.
Attention to detail while multi-tasking.
Willingness to learn every day.
Work both independently and as part of a team.
2 years of experience in customer service.
High school diploma or equivalent; additional education or relevant experience is a plus.
Ability to be on your feet throughout the day.
Ability to sit and use a computer throughout the day.

Responsibilities

Greet and assist customers in person, radio, or via phone in a courteous and professional manner.
Maintain a welcoming and organized work area.
Address customer inquiries, concerns, and issues with a positive and solution-oriented approach.
Provide general administrative support, including data entry, filing, and maintaining office supplies.
Ability to navigate problem solving and decision making to support customer needs.
Maintain accurate accounting of all cash and check balances.
Provide excellent customer service to all dealers, vendors, and customers while maintaining all associated files related to transactions.