Scale House Operator

St. Lucie County, FL•Fort Pierce, FL

27d•Onsite

About The Position

The Scalehouse Operator is responsible for clerical and customer service work in assisting with solid waste services, including handling point-of-purchase payments and managing inbound and outbound scales. This position requires effective communication, accurate record-keeping, and attention to detail. The Scalehouse Operator plays a key role in customer service, maintaining accurate billing records, and ensuring the proper functioning of the scalehouse. The position reports directly to the Scalehouse Supervisor.

Requirements

High school diploma or GED required.
Considerable experience in record-keeping, customer service, and public contact roles is preferred.
Knowledge of office procedures and ability to learn solid waste regulations and policies.
Ability to learn scalehouse equipment operation and relevant industry-specific software.
Demonstrated proficiency with Microsoft software applications including Outlook and Word.
Strong skills in data entry, record-keeping, and report generation.
Excellent customer service skills, including effective communication and problem-solving abilities.
Capable of performing basic arithmetic and handling cash transactions accurately.
Ability to work under high-stress conditions and maintain composure.
Ability to establish and maintain effective working relationships with the public and co-workers.
Ability to work flexible hours, including evenings, weekends, and holidays
Maintain a valid Florida driver's license and a good driving record.

Nice To Haves

Considerable experience in record-keeping, customer service, and public contact roles is preferred.

Responsibilities

Operate inbound and outbound solid waste scales daily.
Answer customer calls and provide information about solid waste services, including County procedures, regulations, and fees.
Resolve customer issues and answer inquiries about billing and receipts.
Handle currency for customer payments and make accurate change.
Maintain clear and efficient communication with customers through both telephone and two-way radio.
Work flexible hours, including evenings, weekends, and holidays
Perform data entry for customer account records and maintain logs.
Process records related to billing and receipts.
Generate and maintain daily reports related to scalehouse operations.
Ensure accuracy and balance of daily cash receipts for bank deposits.
Oversee the cleanliness and organization of the scalehouse, including both interior and exterior areas.
Report and address maintenance needs, including malfunctioning equipment, debris accumulation, and supply shortages.
Monitor the scalehouse equipment and grounds to ensure proper functioning and appearance.