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SCA Customer Care Representative I Location: This role enables associates to work virtually full-time providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Hours of Operation: Monday through Friday, 8:30 AM to 5:00 PM EST National Government Services is a proud member of Elevance Health's family of brands. We administer government contracts for Medicare and partner with the Centers for Medicare and Medicaid Services to transform federal health programs. The SCA Customer Care Representative I is responsible for handling or responding to customer service issues.