SCA Customer Care Representative I
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The SCA Customer Care Representative I is responsible for handling or responding to customer service issues. This position is virtual, requiring the ideal candidate to live within 50 miles of one of Elevance Health's Pulse Point locations. The role involves responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims. The representative will analyze issues, provide information and/or solutions, and document information, activities, and changes in the database. They will develop and maintain relationships throughout the organization and coordinate with various functions to ensure requests and questions are handled promptly. The position requires the representative to meet department goals and understand the needs and expectations of internal and external customers.
