SBN - Suite Attendant

Holland America • New York, NY

293d

About The Position

The Attendant is ultimately responsible to ensure that the guests have a comfortable and enjoyable stay on board the vessel, whilst following all cleaning and service procedures set out by Seabourn. This role contributes to the Company Mission Statement and Values. The Suite Attendant has a great opportunity to offer the guest a cruise experience of a lifetime. They should create an atmosphere of complete comfort and actively seek ways to create Seabourn moments. Positive interaction with the guests combined with acute attention to details enhances the feeling of sheer luxury. Decisions to neglect these duties will have a negative impact on the guests and ultimately result in the guests' disappointment with the Seabourn experience. Reporting relationships: The Attendant reports to the Suite Host or directly to Assistant Housekeeper. The Attendant works together with the Suite Host.

Requirements

• A National Vocational Qualification or equivalent Qualification in Housekeeping preferred.
• Strong command of the English language combined with professional and mindful communication skills, verbally and written.
• At least two years full-time experience as a Room Attendant in a four/five star Hotel or establishment, accommodating an international clientele.
• Working experience with an extensive cleaning program and guest interaction.
• Knowledge of USPH and other international Public Health rules and regulations.
• Basic knowledge of hygiene.
• Ability to work in a team focused on exceeding guest expectations.
• Pleasant personality for dealing with guests, fluent in English and conversational in one more international foreign language.

Responsibilities

• Have full and comprehensive knowledge of all ship facilities and services.
• Clean Guest suite bathroom, verandas, remove garbage, and restock supplies, amenities and linen in the locker and trolley.
• Maintain a high level of communication and provide feedback with the Suite Host.
• Be fully knowledgeable of in suite service, amenities, functions and systems.
• Create a memorable stay for the guests and follow up on all guest requests promptly.
• Report any guest related concerns to the Suite Host.
• Report for work on time, attend daily shift briefing, set up the corridor with trolley, vacuum and chemical buckets.
• Maintain the cleanliness of the corridor and lockers.
• Together with the Suite Host, perform day cleaning and turn down service of all assigned suites, along with all other scheduled extra duties and control and safeguard of all stocks used.
• Deliver all suite services to company standard, based on the standard suite Inspection form, standard set-up manuals and inspections performed by the Executive Housekeeper or Assistant housekeepers.
• Assist the Suite Host with packing and unpacking if required as well with shoe polishing.
• Follow up on special daily duty assignment.
• Complete the proper cleaning and restocking of a suite before proceeding to the next one.
• Work as a Team with the Suite Host ensuring the highest service standards.
• Provide embarkation service together with the Suite Host.
• Protect ships equipment and report faulty or broken equipment.
• Follow the correct garbage separation procedure.
• Complete end of contract cleaning procedures for suites prior to the sign off date, together with the Suite Host.
• Follow all PH policies and procedures and perform PH standards of cleaning in all lockers, corridors and pantries.
• Use the correct cleaning chemicals; supplies and Personal Protective Equipment required to perform duties as an Attendant.
• Perform evening watch and long watch duties as scheduled throughout each cruise.
• Perform any additional cleaning tasks required by the Executive Housekeeper and Assistant Housekeeper.
• Follow the Name Recognition program as set out by the company.
• Perform extra duties as required by the company such as Guest Welcome Back or Crew acknowledgement events as set out by voyage demands.
• Report all maintenance issues in suites and working areas as soon as noticed.

Benefits

• Working on a cruise ship offers unique experiences and opportunities for personal growth.
• Exposure to an international clientele and diverse work environment.

What This Job Offers

• Education Level: No Education Listed