SBHC Patient Access Representative

Elevated Community Health • Frisco, CO

8d • $24 - $27 • Onsite

About The Position

The SBHC Patient Access Representative is the first point of contact between the students and their families and our School Based Health Center, with responsibilities for supporting the students and their families either in person or via the phone, offering a professional invitation to our clinic while upholding the ASQ (Access, Stewardship, and Quality) pillars. This will include scheduling, patient outreach, and ensuring care is coordinated and integrated between all three service lines (medical, dental, and behavioral health). This role regularly supports students and families in English and Spanish; bilingual (English/Spanish) communication is an essential function for delivering access and care coordination across service lines. Why Join Us? Live, work, and play in 'Colorado's Playground'! Summit County offers four world-class ski resorts, with Vail Resort just 45 minutes away. With rivers, lakes, hiking, and mountain biking trails, it's a paradise for outdoor enthusiasts. Year-round activities include skiing, snowboarding, cross-country skiing, snowshoeing, snowmobiling, hiking, mountain biking, rafting, fishing, and boating. Music, art, cultural, and social events are plentiful. The communities include Frisco, Breckenridge, Dillon, and Silverthorne, with ski resorts like Breckenridge, Copper Mountain, Keystone, and Arapahoe Basin. This is your dream job location! Mission-Driven Work: Be part of a nationally recognized Federally Qualified Health Center (FQHC) providing integrated medical, dental, and behavioral health services in a collaborative team-based model of care. Work-Life Balance: Enjoy a flexible schedule supporting professional growth and outdoor adventure. Competitive compensation: Attractive salary, benefits, and bonus potential. Loan Repayment Opportunities: We offer loan repayment assistance for qualifying candidates. Growth Opportunities: We're committed to helping you grow professionally through continued education and development. Comprehensive Benefits: Insured group health, dental, and vision plans. 401 (k) retirement plan with employer match. Employer-paid life, AD&D, and long-term disability plans. Paid Time Off (PTO), paid holidays, one floating holiday, and sick pay. Free access to confidential resources through an Employee Assistance Program (EAP). Additional voluntary benefits include accident insurance, critical illness insurance, short-term disability insurance, and group pet insurance. Lifestyle Spending Account for full-time employees. Fringe benefits like a shared ski medallion, a discounted Rec Center membership, and more.

Requirements

• Associate's or bachelor's degree or equivalent work experience.
• Bilingual in English/Spanish is required.
• Proficient customer service skills, preferably in healthcare, but not required.
• Strong written and verbal communication skills.
• Basic knowledge of digital systems (including Microsoft Office Suite) is required.
• Critical level of attention to detail, organizational skills, and time management.
• Ability to read, write, and speak the English language.

Nice To Haves

• Prior healthcare or school-based administrative experience.
• Understanding of consent, confidentiality, and documentation requirements for patients.
• Familiarity with culturally responsive communication and working with diverse communities.

Responsibilities

• Transitioning patients from the point of contact to their appointment through to patient checkout while maximizing patient scheduling opportunities and attending to operational flow and patient needs.
• Screen all new and established patients for eligibility for all School Based Health Services.
• Prepare patient records for appointment readiness.
• Gather required paperwork and update demographics, insurance, and enrollment for accurate records completion in the Electronic Records system.
• Responsible for filling schedules, scrubbing, and reminder calls for Summit High, Summit Middle, Dillon Valley Elementary, Silverthorne Elementary, and Upper Blue Elementary schools.
• Collect payment and complete end-of-day reconciliation.
• Participate in school and community events, including but not limited to back-to-school nights, school registrations, and SBHC immunization clinics.
• Lead and participate in team huddles.
• Provide administrative support for integrated care.
• Other duties as assigned by the SBHC manager.
• Complete all the required training as designated by HR and the position supervisor.
• Adhere to all organizational policies and those outlined in the ECH Employee Handbook.
• Comply with all ECH Vaccine Mandates.
• Willingness to travel and work at other ECH locations as determined by the supervisor.
• Comply with all applicable Credentialing and Privileging requirements in a timely manner.
• Embrace the ECH Mission and Vision and agree to work within the ECH Guiding Principles and the principles set by the position supervisor

Benefits

• Insured group health, dental, and vision plans.
• 401 (k) retirement plan with employer match.
• Employer-paid life, AD&D, and long-term disability plans.
• Paid Time Off (PTO), paid holidays, one floating holiday, and sick pay.
• Free access to confidential resources through an Employee Assistance Program (EAP).
• Additional voluntary benefits include accident insurance, critical illness insurance, short-term disability insurance, and group pet insurance.
• Lifestyle Spending Account for full-time employees.
• Fringe benefits like a shared ski medallion, a discounted Rec Center membership, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree