SBA Servicing Specialist I - General Servicing

First Internet Bank • Fishers, IN

2d • Onsite

About The Position

As the Small Business Administration (SBA) Servicing Specialist I – General Servicing, you will work with system-related functions required to support the Small Business Lending departments servicing and processing operations. Your duties will include all aspects of portfolio management as it relates to the proper payment, maintenance, onboarding and administration of the loan. You will also be responsible for handling service requests, or assisting in transferring requests to the appropriate department, depending on the nature of the service request.

Requirements

• A minimum of one year of experience in banking or financial services operations required.
• Understanding of basic accounting principles and terms.
• Proficient in Microsoft Office and ability to use and navigate databases.
• Ability to interact positively and effectively with all levels of employees, management, and third parties.
• Excellent written and verbal communication skills.
• Demonstrated ability to complete work in a timely, efficient manner with impeccable accuracy.
• Ability to master new skills and tasks quickly.

Nice To Haves

• A minimum of one year of experience in commercial/SBA lending preferred.
• Working knowledge of PCFS – Loan Manager and nCino, preferred.

Responsibilities

• Perform system and individual loan maintenance in conjunction with approved servicing requests and actions, ensuring compliance with SOX controls accordingly.
• Provide exceptional customer service while adhering to Bank/departmental standards.
• Fund line of credit draws and process payments.
• Perform daily reporting and administration of line of credit draws and payments.
• Manage disbursement applications and controls for multiple disbursement loans.
• Generate monthly client billings.
• Prepare payoff letters for internal and external customers, ensuring compliance with the SBA’s 10-day Notice and Prepayment Certification.
• Assist the origination team with tracking and processing Good Faith Deposits and Refunds.
• Prepare reports for the department on a daily and as-needed basis.
• Assist in the administration of Jira on behalf of the department.
• Serve as liaison between the SBA and Consumer and Business Banking departments for credit cards and banking accounts.
• Other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank-branded merchandise allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed