SBA Processing Administrator

Countybank•Greenville, SC

14h•Onsite

About The Position

Countybank is seeking a self-motivated, detail-oriented individual to join our SBA team as an SBA Processing Administrator. This role is responsible for supporting the SBA Loan Division through closing, post-closing and compliance efforts in connection with small business loan applications and working closely with the team to ensure smooth processing and streamlined loan closings within the targeted timeframe. The person in this role will provide outstanding service to all Bank clients via phone, email, or in person, answering questions about the client's relationship with the Bank and actively seeking referral opportunities for added Bank services. You'll have the opportunity to help small business owners-both those who are just starting out and those looking to grow-who can't get traditional bank loans. You'll play a key role in moving them forward in their journey, which means you'll get to be part of their success story. It's a very rewarding experience!

Requirements

High School Diploma required; an associate or bachelor's degree in business administration or a related field from an accredited college or university is preferred.
SBA loan support experience or any equivalent combination of education, training or experience which provides the required knowledge, skills and abilities.
Excellent client service and communication skills.
Intermediate to high level of experience with Microsoft Office.
Strong analytical and critical thinking skills with the ability to solve problems effectively.
Ability to maintain a high level of discretion and confidentiality.
Self-motivated with a high level of initiative.
Excellent organizational skills and attention to detail.

Responsibilities

Coordinate with loan applicants and other parties to collect all documentation needed for processing and closing assigned SBA loans.
Order third-party reports (appraisals, environmental studies, business valuations, etc.).
Process and track applicant fees and third-party deposits; generate closing wire transfer requests.
Ensure executed loan package delivery to Loan Operations for processing.
Follow up as needed to collect post-closing documentation; conduct post-closing reviews for files assigned to other SBA Processing team members.
Assist with booking and imaging of loan closing package.
Process post-closing loan disbursements.
Communicate post-closing requests to Portfolio Manager and/or Loan Operations as appropriate.
Request loan sale bids for fully funded loans.
Communicate weekly status updates to SBA Division personnel during Pipeline Meetings.
Identify technical issues and suggested improvements for loan packaging software (SPARK) and relay to the SBA Administrative Manager periodically to help ensure team efficiency.
Make recommendations for the continuous improvement of the SBA Lending process.
Refer clients to appropriate bank personnel for other bank services (mortgage, insurance, trust, etc.).
Demonstrate a high degree of understanding relative to SBA's Standard Operating Procedures and industry best practices.
Prepare periodic reports for management as needed.
Participate in and successfully complete ongoing compliance training as required.
The position involves a balance between working independently and collaborating with others, as well as frequent customer interaction via telephone, email, virtual calls and in-person meetings.
Other duties as assigned.