Sazerac Concierge - Buffalo Trace Distillery

Sazerac Company•Frankfort, KY

About The Position

The Sazerac Concierge will deliver exceptional service and experiences for Sazerac's most discerning and influential network of consumers. This role will plan and execute an ecosystem of exclusive, high-end benefits for select consumers, including coordination with internal/external partners, to drive global influence and growth for Sazerac. Deliver 'white-glove' service across all facets of HNW program and benefits. Build genuine connections with members to build trust and deliver a truly personalized experience. Ensure consistency of service across internal and external engagements, extending high-level of service expectations to all vendors/parnters involved. Deliver experiences and interactions that build brand equity and positively impact view of Sazerac. Ensure all communications and assets meet brand standards. Continuously seek to improve brand impression through level of service, custom assets, personalization, etc. Actively manage member requests to ensure expectations are always met (or exceeded). Create end-to-end plans for on/off site events and experiences. Ensure all those involved are prepared and briefed on plans in advance. Actively ensure all member activities are delivered as planned. Create and implement standards to ensure compliance and consistency of experience. Build and execute annual plans to drive member loyalty and achieve program growth goals. Assess and update program benefits to increase engagement across benefits and value for Sazerac. Manage program according to outlined annual budget. Coordinate all member barrel selection visits with on-site teams to deliver exceptional, private, tailored experience. Manage barrel progress throughout stages to ensure timely delivery. Build and manage database of HNW individuals, including all necessary information to deliver exceptional service. Add post-experience recaps to reference for future planning. Capture personal habits and preferences to create personalized experiences. Create and operationalize member tasting experience to deliver upon request. Ensure tasting leads are sufficiently briefed and knowledgeable of individuals. Build proficiency in portfolio knowledge and tasting approach. Define standards for facility cleanliness and order. Manage service requests pre and post visits/experiences to maintain level of cleanliness and order at all times. Utilize PDS system to identify areas for continuous self-improvement. Regularly dedicate time to growing the skills outlined in the development plan. Use the PDS system to record examples and areas of practice, and learnings.

Requirements

Ability and willingness to work non-traditional hours (nights/weekends)
Ability to develop customer relationship
Ability to handle multiple tasks at one time
Ability to project a professional image
At least 21 years of age
Customer or client-facing experience
Detail Oriented
Excellent oral & written communication skills
Strong interpersonal skills
Understanding of how to translate and apply events to a high-net worth experience strategy.
Willingness to travel
A valid driver's license
Ability to travel (up to 25%)
Ability to work remote
In-person job attendance

Nice To Haves

Understanding of events within high-volume brand homes or other relevant hospitality adjacencies.
2 years Event Management Experience
4 years Experience consulting, managing and setting up VIP Guest Visits

Responsibilities

Deliver 'white-glove' service across all facets of HNW program and benefits.
Build genuine connections with members to build trust and deliver a truly personalized experience.
Ensure consistency of service across internal and external engagements, extending high-level of service expectations to all vendors/parnters involved.
Deliver experiences and interactions that build brand equity and positively impact view of Sazerac.
Ensure all communications and assets meet brand standards.
Actively manage member requests to ensure expectations are always met (or exceeded).
Create end-to-end plans for on/off site events and experiences.
Actively ensure all member activities are delivered as planned.
Create and implement standards to ensure compliance and consistency of experience.
Build and execute annual plans to drive member loyalty and achieve program growth goals.
Assess and update program benefits to increase engagement across benefits and value for Sazerac.
Manage program according to outlined annual budget.
Coordinate all member barrel selection visits with on-site teams to deliver exceptional, private, tailored experience.
Manage barrel progress throughout stages to ensure timely delivery.
Build and manage database of HNW individuals, including all necessary information to deliver exceptional service.
Capture personal habits and preferences to create personalized experiences.
Create and operationalize member tasting experience to deliver upon request.
Define standards for facility cleanliness and order.
Manage service requests pre and post visits/experiences to maintain level of cleanliness and order at all times.
Utilize PDS system to identify areas for continuous self-improvement.