Satisfaction Research Center Associate - Idaho & Utah

Activated Insights•Rexburg, ID

2d•Remote

About The Position

At Activated Insights, our work helps home care organizations better support seniors, caregivers, and families across North America through technology, surveys, and training. As a Satisfaction Research Associate, you’ll conduct phone surveys with home care recipients, their families, and caregivers, accurately documenting their feedback so providers can improve the quality of care and the experience of their employees. Who We Are Activated Insights (formerly HCP) helps home care organizations across North America better support seniors, caregivers, and families through technology, surveys, and training. Our mission: Activated Insights enables long-term and post-acute care providers to make the most of every interaction—for employees, clients, and beyond—through better understanding and delivery of improved experiences. Reasons You’ll Love Working at Activated Insights Flexible scheduling you control — build a schedule that works for your life, with no late nights or weekends Remote work options — enjoy the convenience and comfort of working from home Consistent part-time hours — 16–30 hours per week with dependable scheduling Competitive hourly pay + bonuses $11/hour + bonuses for 25+ hours per week $10/hour + bonuses for 16–24 hours per week Paid training — 4 days of paid onboarding to set you up for success Monthly bonuses and performance incentives — earn more for strong performance and reliability Paid Time Off Supportive, team-focused culture — work with leaders and teammates who value communication, trust, and growth Stability and experience — join a company with 15+ years in the industry and a strong reputation as a great place to work

Requirements

Must be 18 years of age or older with a high school diploma or GED
Prior customer service or call center experience preferred but not required
Ability to type 40 words per minute
Strong communication and active listening skills
Comfortable having conversations over the phone for extended periods
Reliable attendance and time management skills
Ability to complete and pass required training

Nice To Haves

Prior customer service or call center experience preferred but not required

Responsibilities

Conduct phone surveys with home care recipients, family members, and caregivers across the country
Accurately document responses while actively listening and engaging in conversation
Maintain a professional, friendly, and empathetic tone on every call
Follow survey scripts, quality standards, and data accuracy guidelines
Ensure feedback is properly captured and delivered to home care providers
Participate in ongoing training and development opportunities

Benefits

Flexible scheduling you control — build a schedule that works for your life, with no late nights or weekends
Remote work options — enjoy the convenience and comfort of working from home
Consistent part-time hours — 16–30 hours per week with dependable scheduling
Competitive hourly pay + bonuses
$11/hour + bonuses for 25+ hours per week
$10/hour + bonuses for 16–24 hours per week
Paid training — 4 days of paid onboarding to set you up for success
Monthly bonuses and performance incentives — earn more for strong performance and reliability
Paid Time Off
Supportive, team-focused culture — work with leaders and teammates who value communication, trust, and growth
Stability and experience — join a company with 15+ years in the industry and a strong reputation as a great place to work