Satellite Positioning Support Specialist - Marine

Fugro • Houston, TX

3d

About The Position

The Satellite Positioning Support Specialist is responsible to interact directly with Satellite Positioning clients to enable subscription services, generate client Invoices and process payments during a twelve (12) hour shift. Additionally, provide remote technical support on OmniSTAR hardware and Satellite Positioning solutions to clients. Fugro will not provide work authorization and/or sponsorship for this opportunity. Fugro will not provide relocation assistance for this job opportunity.

Requirements

• Authorized to work in the United States without restrictions.
• Possess a high school diploma or equivalent is required.
• Have one year of working experience required.
• Flexibility to work in twelve-hour shift system.
• Good oral and written communication skills.
• Ability to work in a team environment.
• Good troubleshooting and problem-solving skills.

Nice To Haves

• A Secondary Vocational Education is preferred.
• A year of more of experience understanding a GPS/GNSS satellite positioning is preferred.
• Fluent in Spanish or Portuguese preferred.

Responsibilities

• Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.
• Consult and coordinate with Product manager, Controller and other relevant stakeholders in Satellite Positioning Service Line on all levels.
• Follow directives from shared services and operational activities in the Service Line.
• Enable subscriptions as required by Satellite Positioning clients.
• Provide remote technical support on OmniSTAR hardware and solutions.
• Coordinate and support sales processes and sale contracts.
• Interact directly with clients to provide subscriptions and support.
• Monitor and report on sales activities.
• Adhere to Fugro policies and procedures.
• Ensure three-way match: Subscriptions / Invoicing / Payment.
• Close out open client support requests.
• Key performance indicators.

Benefits

• At Fugro, our people are our number one priority and central to our purpose to create a safe and livable world.
• Our values set the foundation for our unique culture: we are determined to deliver, we prepare for tomorrow, we do what’s right, and we build trust.
• Our talent philosophy is seeded by our values and fueled by a passion for learning, developing leadership behaviors, transparency, and accountability.
• Fugro offers opportunities to sharpen skills and provide career growth through on-the-job learning experiences, LinkedIn Learning access, business and technical training, and leadership development programs.
• We value the mental, physical, and financial health of our employees and their families and offer a variety of flexible work models.
• Fugro USA’s comprehensive benefits package also ensures you have choices that fit your needs at any life stage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees