Satellite Operations Center Technician

SES Space & Defense•Tampa, FL

3d•Onsite

About The Position

SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage. The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment. The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks. An integral part of the team, the Technician’s tasking will include shift work including some weekends and holidays.

Requirements

High School Diploma or GED, Associates degree or higher preferred
At least 3 years of SATCOM experience or equivalent combination of education/training and experience
Experience managing and supporting iDirect Hub solutions, SATCOM terminals, general networking concepts, and knowledge of SATCOM/RF concepts
One year education or directly related experience in network operations center support duties
Security+ certification within 90 days of hire
Top Secret (TS) clearance with SCI eligibility determination
Strong verbal, written and interpersonal communication skills
Ability to work independently as well as cooperatively in a team-oriented environment
Strong analytic and problem-solving skills

Nice To Haves

IP Routing knowledge
Familiarity with Hawkeye and Tampa Microwave Terminals
Microsoft Office suite experience
Trouble ticket tracking with ServiceNow and Remedy
Technical certification (CCNA, CCDA, CCNP or CCDP)

Responsibilities

Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
Remotely troubleshoot VSAT systems via iDirect software
Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
Assist users with troubleshooting SATCOM terminal connectivity issues
Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
Analyze and resolve end-user hardware and software problems in a timely and accurate manner and provide end-user training where required
Monitor and test satellite network performance and provide satellite network performance statistics and reports
Assist in network design and capacity planning
Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
Manage service restoration activities and track/update trouble ticketing system (Remedy)
Provide status reports to customers and management personnel
Provide testing and implementation support of new software releases for deployed network equipment