Satellite Housing Navigator (Case Manager)

Community Teamwork • Lowell, MA

10d • $24 - $27

About The Position

The Satellite Housing Navigator will work within the Coordinated Entry System of the Balance of State (BoS) Continuum of Care (CoC). The Housing Navigator is responsible for providing outreach services to unsheltered homeless persons in the community and to those referred by mental health providers, hospitals, and social service agencies.

Requirements

• High School Diploma or equivalent education
• Prior related experience
• Ability to maintain a non-judgmental attitude and unconditional positive regard when working with unsheltered individuals
• Ability to engage in street-based outreach
• Ability to work as a member of a team
• Ability to work effectively with people of varying racial, ethnic, cultural, educational, and socio-economic backgrounds
• Familiarity with Harm Reduction and Housing First models of service delivery
• Ability to listen with sensitivity to other people's feelings, needs, and point of view; demonstrate tact and courtesy in expressing opinions or ideas, recognizing opportunities to enhance community relations
• Understanding of severe mental health, physical health, and substance abuse issues and symptoms
• Ability to manage multiple cases efficiently and have strong organizational skills
• Ability to communicate verbally and in writing
• Creative problem-solving skills
• A valid Massachusetts Driver's License and insurance

Responsibilities

• Administer intake assessments
• Connect individuals to relevant social services
• Assist in completing applications to permanent housing
• Assist in obtaining housing readiness documentation
• Uphold the values of CTI Equity, Integrity, Compassion
• The duties listed above are representative of the work performed. Other related duties may be assigned.

Benefits

• 4 Weeks of Paid Time Off
• Paid Sick Leave
• 12 paid holidays
• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Critical Illness Insurance
• Pet Insurance
• Tuition Reimbursement
• Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401K retirement account after 6 months of employment
• Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve
• Equal Opportunity Employer Vets/Disabled

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED