Satellite Ground Station Field Service Engineer

Viasat, Inc. • Duluth, GA

1d

About The Position

Installing and maintaining the ground elements of a space program involves hands-on field work that directly supports our customer’s space operations. Field Service Engineers play a crucial role in ensuring the continuous success of our advanced satellite communications equipment, which allows our customers to maintain constant communication with one another.

As a Satellite Ground Station Field Service Engineer with Viasat, you will be an integral part of a skilled team supporting growth in the Technical Services organization within our Antenna Systems Division in Duluth, GA. This role arises from our strong business growth and our innovative high bandwidth SATCOM solutions for commercial, government, and military applications.
Key responsibilities include:
- Providing technical support for SATCOM earth station customers globally.
- Interfacing directly with customers to address their needs.
- Working independently to identify root causes of problems and implement effective solutions, ensuring minimal downtime for customers.
- Coordinating with the engineering team at headquarters to promptly resolve any issues that arise, supporting customer requirements.
This position is essential in delivering exceptional service and maintaining operational efficiency for our customers.

Requirements

• 5 years of field-related experience.
• Aptitude to lead technical resolution while performing emergency restoral actions on ground station equipment, including: ACUs, Up converters, Down converters, HPA’s, fiber optic subsystems, LNA/LNB’s, antennas, Baseband and IP equipment (modems, multiplexers, DVB, Broadband platforms).
• Direct experience repairing and installing satellite earth stations
• Self-motivated with the internal drive and initiative to begin and continue tasks without external stimulus.
• Capable of quickly adapting to new and dynamic situations in diverse environments
• Proficiency in providing remote technical assistance and working independently to quickly identify root cause and formulating temporary and/or long-term solutions.
• Ability to handle working long hours in stressful work environments until successfully resolving customer issues.
• Experience installing, configuring, and troubleshooting LAN and other IP equipment on customer sites.
• Microsoft Office suite experience (Word, Excel, PowerPoint).
• Competency to develop and execute test plans and draft test reports.
• Ability to demonstrate problem-solving skills, an analytical mindset, and strong communication skills.
• Associate degree in technical field or equivalent work experience.
• US citizenship is required for this position.
• Possession of Active Secret clearance or ability to obtain one.
• Capability to be on-call after hours for up to 30%.
• Ability to travel up to 50%, including internationally.
• Possession of an active US passport or ability to obtain one within six months of start date.
• Willing to comply with vaccination requirements established by government entities for the purpose of travel.
• Ability to pass skills testing for grip and static strength, dynamic lifting and work/positional tolerances.
• Capability to work at heights and confined spaces.

Nice To Haves

• 1+ years of experience with Viasat specific products (3880 ACU, AC4100, AC4100+, VTR-4100, VTR-5100, and VHR modem product line)
• Advanced analytical skills to troubleshoot problems to the root cause and to implement short- and long-term solutions.
• Ability to work under pressure and to communicate effectively directly with customers.
• Experience working in Sales Force, ServiceNow or other Ticketing and Workflow tools.
• Top Secret Clearance with SCI eligibility

Responsibilities

• Providing technical support for SATCOM earth station customers globally.
• Interfacing directly with customers to address their needs.
• Working independently to identify root causes of problems and implement effective solutions, ensuring minimal downtime for customers.
• Coordinating with the engineering team at headquarters to promptly resolve any issues that arise, supporting customer requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree