SATCOM Tier 1 Helpdesk Technician

Linchpin Solutions Inc•Aberdeen Proving Ground, MD

just now•Onsite

About The Position

If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced SATCOM Tier 1 Helpdesk Technician. Clearance: Active DoD Secret Clearance Work Schedule: Onsite, Shiftwork. Role Overview: As a SATCOM Tier 1 Helpdesk Technician, you will provide technical support to customers with satellite communications problems. You will troubleshoot issues, install and configure equipment, and provide training to users. You will also work with other technicians to resolve complex problems.

Requirements

Active DoD Secret Clearance
Experience with Microsoft Office
Verbal and written communication skills
Ability to work both collaboratively and individually
Critical Thinking Skills
Ability to give presentations and briefings as needed
Skilled in Satellite Communications (SATCOM) fundamentals, earth station equipment, and associated terrestrial systems.
Knowledge of implementing hybrid networks---terrestrial, satellite, and fiber.
Ability to manage IP over SATCOM networks using MDR/XDR, iDirect, Linkway, LinkStar, or equivalent MF-TDMA hubs.
Knowledge of RF theory, characteristics, advantages, and disadvantages associated with the myriad SATCOM bands (L, C, X, Ku, and Ka).
Familiarity with the operation and maintenance of tactical and strategic MILSATCOM terminals.
Familiarity with the operation and maintenance of MILSATCOM earth terminal equipment (up/down converters, modems, high power amplifiers).
Familiarity with the operation and maintenance of MILSATCOM baseband equipment (EBEM, Promina, MIDAS, Convergence routers, IA Tools.).
Familiarity with the operation of MILSATCOM encryption devices (KG-250, KG-250x, KIV-7HS, KIV-7M, KG-94, KG-175).
Knowledge of information technology and knowledge and experience with commercial and tactical military satellite technology architectures, standards, systems, hardware, and software.
Knowledge and experience in providing and servicing IP-based satellite and terrestrial data and video networks for full-time and occasional use.
Knowledge of DoD Communications Security (COMSEC) procedures.
Familiarity with DoD trouble ticketing systems (GTMS/Remedy), troubleshooting methodologies, and service desk operations.
Highschool Diploma or GED equivalent
4 years in IT customer support
2 years experience in a military environment.