SATCOM Subject Matter Expert

Linchpin Solutions Inc•Aberdeen Proving Ground, MD

31d•Hybrid

About The Position

If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced SATCOM Subject Matter Expert. Clearance: Active DoD Secret Clearance Work Schedule: Hybrid, On Call, Temporary Part-Time. Normal hours 0800-1600. Typical call in days are Friday and Monday. Role Overview: In this role, you will serve as a key member of the SMART-T Help Desk team, providing Tier 1 through Tier 3 technical support to users and maintainers. You will respond to trouble calls received via phone, e-mail, walk-ins, and the computer ticketing system, documenting all issues and resolutions for reporting purposes. You will apply troubleshooting techniques to identify and resolve hardware and software issues, interpret system drawings and interface documents, and assist users in resolving problems not isolated by SMART-T Built-In Test (BIT) or alert messages. Additionally, you will support the development and maintenance of Standard Operating Procedures (SOPs), technical documentation, and test procedures for software regression and system testing. General Skillset Experience with Microsoft Office Verbal and written communication skills Ability to work both collaboratively and individually Critical Thinking Skills Ability to give presentations and briefings as needed Specific Skillset Experience operating and maintaining SMART-T or other SATCOM terminals Proficiency in Tier 1–3 help desk support for hardware, software, and network issues Ability to interpret system drawings, interface documents, and BIT/system alert data Experience performing IP troubleshooting, repair, and integration Skilled in Windows migration, IAVA/Security Patch, and software build testing Knowledge of COMSEC encryption devices, cryptographic key management, and router-based communications Understanding of physical security protocols and safeguarding of COMSEC material Ability to monitor, document, and report system outages, hazardous conditions, and performance metrics Experience developing and updating SOPs, Operations and Maintenance aids, and Technical Manuals Ability to manage and maintain lab equipment, tools, and SMART-T systems readiness

Requirements

Active DoD Secret Clearance
Experience with Microsoft Office
Verbal and written communication skills
Ability to work both collaboratively and individually
Critical Thinking Skills
Ability to give presentations and briefings as needed
Experience operating and maintaining SMART-T or other SATCOM terminals
Proficiency in Tier 1–3 help desk support for hardware, software, and network issues
Ability to interpret system drawings, interface documents, and BIT/system alert data
Experience performing IP troubleshooting, repair, and integration
Skilled in Windows migration, IAVA/Security Patch, and software build testing
Knowledge of COMSEC encryption devices, cryptographic key management, and router-based communications
Understanding of physical security protocols and safeguarding of COMSEC material
Experience developing and updating SOPs, Operations and Maintenance aids, and Technical Manuals
5+ Experience with operations and maintenance of SMART-T or similar SATCOM systems
Experience providing Tier 1–3 Help Desk support in a DoD environment
Familiarity with troubleshooting network and cryptographic systems

Nice To Haves

Bachelor’s degree in Information Technology, Communications, or related technical field
5 Years with SMART-T terminals
COMSEC or SATCOM-related training
Security+ or equivalent DoD 8570 certification
SMART-T Experience is highly preferred

Responsibilities

Providing Tier 1 through Tier 3 technical support to users and maintainers
Responding to trouble calls received via phone, e-mail, walk-ins, and the computer ticketing system, documenting all issues and resolutions for reporting purposes
Applying troubleshooting techniques to identify and resolve hardware and software issues
Interpreting system drawings and interface documents
Assisting users in resolving problems not isolated by SMART-T Built-In Test (BIT) or alert messages
Supporting the development and maintenance of Standard Operating Procedures (SOPs), technical documentation, and test procedures for software regression and system testing
Monitor, document, and report system outages, hazardous conditions, and performance metrics
Manage and maintain lab equipment, tools, and SMART-T systems readiness