SATCOM IP Network Support Analyst

By Light HQ•Scott AFB, IL

About The Position

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. Responsibilities Create and update tickets utilizing DISA ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our clients Baseband, IF and RF communications. Monitor network events and element management failures in real-time on a 24x7x365 basis. Perform IP network support to include configuration of routers, switches, firewalls and voice equipment. Perform IP satellite modem support to include configuration and issue of option/boot/RSP files. Remotely access and de-access customers into the IP/SATCOM networks Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues. Verify equipment is operating in the baseline configuration. Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).

Requirements

High school diploma and 2-4 years of experience.
Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
Ability to work in a 24/7 operations environment.
Moderate experience with one or more of the following: Utilization of SAA/GAAs as a source documentation for network configuration.
Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.
Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
Currently possess an active Secret security clearance.

Responsibilities

Create and update tickets utilizing DISA ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our clients Baseband, IF and RF communications.
Monitor network events and element management failures in real-time on a 24x7x365 basis.
Perform IP network support to include configuration of routers, switches, firewalls and voice equipment.
Perform IP satellite modem support to include configuration and issue of option/boot/RSP files.
Remotely access and de-access customers into the IP/SATCOM networks
Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
Verify equipment is operating in the baseline configuration.
Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).

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