SATCOM Helpdesk Support Technician

RTX • Colorado Springs, CO

6d • Hybrid

About The Position

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. Raytheon is seeking a SATCOM Helpdesk Support Technician to work in Colorado Springs, partially on a customer site and partially remote.

Requirements

• Typically requires a bachelor’s in science, Technology, Engineering, or Mathematics (STEM) and a minimum of 5 years of prior relevant experience.
• The ability to obtain and maintain a U.S. government issued security clearance is required.
• Active and transferable U.S. government issued Secret U.S. government issued security clearance is required prior to start date with the ability to obtain a higher clearance level after start.
• Experience in troubleshooting and repair of SATCOM systems including two (2) years’ combined experience on Advanced Extremely High Frequency (AEHF) SATCOM systems.
• Experience reading and interpreting procedures, work instructions, schematics, diagrams, and assembly instructions.
• Experience using hand and power tools and electrical/electronic test equipment.
• Experience working in a military environment.

Nice To Haves

• Prefer a local candidate.
• Experience working with the Family of Advanced Beyond Line-of-Sight Terminals (FAB-T), or Global Aircrew Strategic Network Terminal (GASN-T).
• Active duty or reserve military experience is desirable but not required.
• Experience working in the field, independently as a Field Service Engineer or representative a plus.
• Experience with MS Office products including Excel, Word, Access, Power Point, and Visio.
• A Bachelor's Degree in a Technical Field and 2 years relevant experience OR an Associate's degree and 6 years of relevant experience OR at least 10 years relevant experience with no degree.
• Relevant experience includes military experience on similar complex SATCOM equipment.
• Excellent written and oral skills.

Responsibilities

• Provide technical assistance as part of a SATCOM helpdesk team.
• Maintain, repair and upgrade EHF/AEHF SATCOM Systems.
• Conduct site surveys, installations, integration, and acceptance testing of EHF/AEHF SATCOM systems.
• Interface directly with the customer, work independently or as part of a team, and provide written status to management.
• Travel up to 25% of the time both CONUS and OCONUS, interface directly with the customer, work independently or as part of a team, and provide written status to management

Benefits

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
• Eligible for relocation eligible.
• Eligible for employee referral.
• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees