SAP - Support Analyst

Benteler Ag • Shreveport, LA

260d

About The Position

At BENTELER, we make it possible. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities—at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs. Diverse options that makes sure you can be anything and everything. Or, as we like to put it: BENTELER makes it happen!

Requirements

• BS/BA in IT, IS, Computer Science or like filed - or equivalent combination of education and experience is required.
• MS in IT/IS or related field is preferred.
• Professional certification in software/hardware/systems is highly desirable.
• 3-5 years' experience in direct support and/or application management of SAP solutions for clients across multiple SAP modules.
• Similar experience working with SAP configuration in one or many of PP, MM, WM, FI, CO modules.
• Good understanding of business processes in all or some of Manufacturing, Materials Management, Shipping, Accounting, and Controlling processes.
• Service Management (ITSM).
• Security.
• SAP.
• Shopfloor Technical Integration/ Interfaces.
• EDI.
• Database.
• Programming/ Packaging/ Development.
• LAN Infrastructure.
• WAN Infrastructure.
• Server (Windows/ Linux, etc.).
• Web Technologies.
• Unified Communications/ Mail/ TK/.

Responsibilities

• Contribution to continuous Improvement of Business Processes in Manufacturing, Inbound/Outbound Logistics and Accounting, facilitate work to review current business processes, adapt learnings, and improve future processes.
• Business ownership of SAP support tickets and change requests. Support key users with identification and logging of tickets, ensuring the quality of the information provided supports a clear classification and assignment of the ticket.
• Regression test support (during system patches or upgrades).
• Provide ongoing support to key users with regards to SAP functionalities, usage of processes (SAP processes as defined in blueprint), supporting data analysis and reconciliation, reporting requirements: identifying useful reports, setting up variants, screen layouts, etc.
• Providing on-the-job training for new users or new functionalities.
• Supports business departments to document IT supported business processes.
• Contribute to future projects to enhance SAP functionalities.
• Coordinates communication between business departments and IT application groups.

Benefits

• 401(k) Match
• Dental
• Development
• Educational Assistance
• Flexible Work Schedules
• Health Savings Accounts
• Holidays
• Life & Disability
• Medical
• Training
• Vacation
• Vision
• Wealth Management Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Primary Metal Manufacturing
• Education Level: Bachelor's degree