SAP Supervisor - Operations
About The Position
As an SAP Supervisor – Operations you will be responsible for a team of SAP professionals performing production support activities within our multi-system landscape. This is a crucial role in ensuring the smooth functioning of SAP systems and applications. Your responsibilities will include supervising a team and participating in preventative maintenance, emergency access, enforcing compliance in standards, and overseeing the transport process for all SAP changes. You will also participate in the SAP Design Center of Excellence to ensure that all projects and enhancements meet the expected standards (technical and compliance). You will report to the Manager - SAP Operations, IDM, BW, Analytics, CRM. This is a remote position.
Requirements
- Bachelor's degree in Computer Science or related field
- 5+ years of information technology experience
- Experience with lifecycle development procedures and processes (change control, job scheduling, development methodologies, system landscape, application development, and back-up and recovery)
- Experience with internal or external audits of applications
- Experience with application security access (including emergency access)
- Experience with OpenText Quality Center
- Experience with SAP or S/4 HANA
Responsibilities
- Work closely with SAP Architects and Basis Lead to schedule yearly technical support activities, including system installations, patches, upgrades, disaster recovery testing, and system refreshes to ensure compatibility of SAP software/hardware and to keep WEC up to date on current releases. This includes non-SAP software used by the SAP Technical Center, including Quality Center, Unified Function Testing.
- Coordinate all SAP server and application maintenance activities, including pre-job briefs and cutover/go-live support
- Work with SAP Security personnel to establish proper security measures for functional and technical support roles while meeting internal/external audit expectations
- Work with SAP Security and Functional/Development leads to maintain emergency access while meeting internal/external audit expectations
- Review all emergency access logs for the SAP support team
- Participate in all internal and external audits, including walk-throughs, reviews of all evidence before submittal, and development and implementation of action plans to fix findings
- Work with SAP Change Management team to define and enhance processes using Solution Manager and ChaRM (Change and Release Management) systems
- Serve as backup to SAP Change Management and SAP Test teams
- Lead efforts to analyze, correct and determine root cause related to system performance and availability issues
- Facilitate performance assessments, objective reviews, and foster growth and development for the team
Benefits
- Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
- Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
- 401(k) with Company Match Contributions to support employees' retirement
- Paid Vacations and Company Holidays
- Opportunities for Flexible Work Arrangements to promote work-life balance
- Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
- Global Recognition and Service Programs to celebrate employee accomplishments and service
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
