SAP Subject Matter Expert

UIC Alaska • Norfolk, VA

12d

About The Position

SAP SUBJECT MATTER EXPERT (MSC): Bowhead seeks a Systems, Applications, and Products (SAP) Subject Matter Expert to join our team in supporting the Military Sealift Command (MSC) Financial Management support Services effort located in Norfolk, VA. The mission of MSC is to provide sealift for strategic mobility support of national defense objectives.

Requirements

• Associates degree PLUS two (2+) years of relevant experience with IT systems or relevant business operations in business, management, or a related field. Years of experience may substitute education requirement. Experience in ERP systems or other forms of General Ledger Accounting Systems (GLAS) are considered relevant.
• Documented customer service experience, preferably with experience in the National Help Desk Service Manager (NHDSM) or a similar system
• Ability to communicate effectively with all levels of employees and outside contacts.
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.
• Must be able to maintain a security clearance at the Public Trust level.
• US Citizenship is a requirement for this contract.

Responsibilities

• Provide tier-1/tier-2 support for SAP Enterprise Resource Planning (ERP) modules, including troubleshooting, transaction assistance, and user navigation support.
• Assist in analyzing, documenting, and resolving issues within General Ledger Accounting Systems (GLAS), SAP, or comparable ERP financial systems.
• Perform data entry, validation, and quality assurance within financial, logistics, or business process modules.
• Coordinate with system administrators and senior SMEs to identify system defects, validate requirements, and support functional enhancements.
• Utilize the National Help Desk Service Manager (NHDSM) or similar ticketing system to log, track, and resolve customer inquiries in accordance with service-level agreements.
• Prepare and maintain documentation, including standard operating procedures, job aids, and knowledge-base articles.
• Provide customer service support, including responding to inquiries, guiding users through system processes, and escalating complex incidents.
• Demonstrate proficiency in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, including the ability to prepare reports, spreadsheets, and presentation materials.
• Communicate effectively through written and verbal channels with Government and contractor personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree