SAP/SOP Writer - Contract
About The Position
The SAP SOP Writer is responsible for developing, standardizing, and maintaining Standard Operating Procedures (SOPs) related to Business workflows used across the Air Compressor business - including service, parts, manufacturing, logistics, and finance. This role partners with subject-matter experts in Service Centers, Distribution, Manufacturing Plants, Field Service, and corporate functions to translate real-world operational processes into clear, accurate, and compliant documentation used by employees across the organization.
Requirements
- High School Diploma Required
- 2 - 5+ years' experience writing SOPs, work instructions, or policy documentation in an industrial, manufacturing, or service environment
- Experience supporting SAP in one or more modules (SD, MM, PM, PP, FI/CO, CS)
- Familiarity with service center workflows, parts logistics, warranty processes, or manufacturing operations
- Strong technical writing and plain-language editing skills
- Experience working with controlled document systems
Responsibilities
- Develop and maintain SOPs and work instructions for SAP and other business platform processes specific to:
- Service orders and service contracts
- Parts and inventory management
- Work orders and manufacturing execution
- Sales, delivery, and invoicing
- Warranty, RMA, and customer claims
- Interview SMEs across Service, Operations, Supply Chain, and Finance to obtain accurate process details
- Translate SAP transactions and configuration steps into easy-to-follow instructions for end users
- Ensure SOPs comply with internal audit, ISO,SOX controls, quality standards, and change control rules
- Maintain document version control and manage approvals through the controlled document system
- Update documentation to reflect Business platform enhancements, rollouts, or process changes
- Support onboarding and training efforts with documentation for new hires and new releases
- Partner with quality and compliance to prepare for internal/external audits
- Some travel required within the US.
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What This Job Offers
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
