SAP Service Manager FI/CO

Getinge

About The Position

This position is primarily responsible for global application support on Enterprise Resource Planning (ERP) and local ancillary systems with interfaces included. Its main goal is to support global business operations running smoothly and effectively within, but not limited to, the SAP FI/CO modules. This position is responsible to manage ERP and related ServiceNow tickets & change requests with prioritization, tracking, and escalation. The position delivers these objectives by collaborating with internal, external, local and global resources. Responsible for minor, pre-approved and emergency changes including planning, implementation, budgeting and reporting. Tracks all changes and development efforts including timelines within various systems. Responsible for incidents and changes in which 3rd party support provider couldn‘t understand or resolve. Approve Change Requests as a Change manager. Ensure completion and correct format of change documents. Monitors KPI’s within respective modules. Facilitate communication between Key Users and 3rd party support provider. Moderates SAP Key User meetings in their responsible area/ module. Supports the creation of SLA reports. During escalations of unresolved incidents or changes, take appropriate action and inform all stakeholders.

Requirements

Bachelor’s Degree or equivalent in Information Technology or computer science related field.
Profound experience in SAP Service Management - specifically, but not limited to, in the SAP FI/CO modules.
Expert in SAP FI/CO module(s)
Excellent team player and communicator
Able to work in a fast paced environment
Excellent English language skills in spoken and written form
Able to understand and adapt to various business needs and provide logical explanations/ solutions
Always open to share knowledge

Nice To Haves

Experience with CRM or BI applications are a plus
Experience with ancillary systems is an advantage (FIS, Ariba, Fiori, Paymetrics, Vertex)

Responsibilities

global application support on Enterprise Resource Planning (ERP) and local ancillary systems
manage ERP and related ServiceNow tickets & change requests with prioritization, tracking, and escalation
minor, pre-approved and emergency changes including planning, implementation, budgeting and reporting
tracks all changes and development efforts including timelines within various systems
responsible for incidents and changes in which 3rd party support provider couldn‘t understand or resolve
approve Change Requests as a Change manager
ensure completion and correct format of change documents
monitors KPI’s within respective modules
facilitate communication between Key Users and 3rd party support provider
moderates SAP Key User meetings in their responsible area/ module
supports the creation of SLA reports
during escalations of unresolved incidents or changes, take appropriate action and inform all stakeholders