SAP SD Analyst

A. O. Smith Corporation • Nashville, TN

83d

About The Position

We are looking for a SAP SD Analyst. This role is part of the Customer Engagement Solutions (CES) team and would work on solutions in the SAP SD module and other integrated systems.

Requirements

• Bachelor's degree in IT or Business management preferred, with 5+ years related work experience. Will consider candidates with an Associates Degree and 7+ years experience.
• Work related experience should include experience as a senior business analyst and/or project manager
• Expertise in design and configuration of SAP Sales and Distribution (SD) module, SAP SD Pricing, and SAP S4 Hana
• Experience with SAP SD user exits for sales order, delivery, billing etc.
• Experience with SAP Billing, Consumer Payments (Credit Cards, BNPL, ApplePay, etc), Vistex, Salesforce preferred
• Experience with SAP BTP - Business Technology Platform and Fiori Apps preferred
• Capability to execute complex assignments and projects with minimal direction
• Demonstrated critical thinking and problem-solving skills, with a strong attention to detail
• Ability to articulate design concepts and solutions verbally and in written documentation
• Continuous improvement skills and mindset including process mapping and A3 development
• Strong relationship building skills, internally within IT and with business users
• Well-developed written and verbal communication skills and the ability to interact professionally with a diverse group from technical experts to business users to executives

Responsibilities

• Develop a deep understanding of and help to shape A. O. Smith’s customer engagement vision and strategy through collaboration and regular engagement with key stakeholders and process owners; translate that vision into actionable technical requirements; and execute on those requirements to meet the goals of the business
• Lead, maintain, understand, and own all pricing functions in our landscape including Price Waterfall, Pricing conditions, and Quotes; the processes used to manage them in SAP and connected systems
• Build strong relationships with business users and managers throughout the customer engagement organization – sales, order entry, warranty, marketing, trade compliance, after-sales support, and other groups as necessary
• Lead complex, cross-business unit, cross-platform programs and projects critical to business success from start to finish including scoping, solutioning, deployment, testing, training, change management, communication, and measuring business value
• Become a functional expert on A. O. Smith business processes and drive solutions to business problems through collaboration with analysts, architects, developers, and process experts from other process areas; bridge the gap between people, processes, and technology
• Participate in the full systems development lifecycle from requirements gathering through configuration with an architect, interaction with the development team, testing, training, deployment, and post launch support
• Gather and document systems and process requirements through meetings, workshops, site visits, and job shadowing; create and maintain documentation and process maps on customer engagement business processes and projects
• Use continuous improvement skills such as process mapping, A3 development, and value stream mapping to drive for incremental improvements in all processes
• Critically evaluate information gathered from multiple sources, break high-level requirements into details, and distinguish user requests from underlying needs
• Advises on business requirements and solution options, bridging the gap between people, process, and technology

Benefits

• Competitive compensation package
• Comprehensive benefits plans which include medical and dental insurance
• Company-sponsored life insurance
• Retirement security savings plan
• Short- and long-term disability programs
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees