SAP OM/CS Consultant
About The Position
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP OM/CS Consultant to join our team in Phoenix, Arizona (US-AZ), United States (US). Senor SAP SD/OTC and CS Functional Consultant (remote) The SAP Order Management & Customer Service Consultant will support a DPAS compliance enhancement initiative, ensuring that SAP Sales and Distribution (SD) and customer service processes properly support priority-rated (DO/DX) orders in accordance with Defense Priorities and Allocations System regulations. This role will focus on enhancing order capture, prioritization, fulfillment visibility, and auditability of rated orders across the SAP landscape. The consultant will work closely with business stakeholders, compliance teams, and technical teams to design, implement, and validate system enhancements.
Requirements
- 10+ years strong hands-on experience in SAP SD (Sales & Distribution) and CS (Customer Service)
- 5+ years experience working in integrated SAP landscapes (MM, FI, Planning)
- 2+ years experience supporting compliance-driven SAP enhancements
- Education: Bachelor’s degree in Engineering, Business, Information Systems, or related field
- ITAR - US Citizen only
Responsibilities
- Analyze and enhance SAP SD processes to ensure compliance with DPAS requirements
- Enable proper capture and processing of DO/DX priority ratings
- Ensure priority rating flows through downstream processes (ATP, delivery, billing)
- Configure and support enhancements in Sales order processing, Availability check (ATP), Backorder processing and allocation logic, Delivery prioritization.
- Ensure system logic supports prioritization of rated orders over non-rated orders
- Support customer service teams in handling DPAS-related inquiries and escalations
- Enhance visibility into priority order status and fulfillment tracking
- Ensure customer communication processes align with DPAS compliance requirements
- Ensure full transaction traceability for audit purposes
- Support documentation of controls and compliance procedures
- Gather and document DPAS-related functional requirements
- Prepare functional design specifications for enhancements
- Support SIT and UAT cycles with end-to-end rated order scenarios
- Validate compliance before production deployment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
