SAP-posted 6 months ago
$91,900 - $199,000/Yr
Full-time • Mid Level
Hybrid • Herndon, VA
5,001-10,000 employees
Professional, Scientific, and Technical Services

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. SAP NS2 Support Engineer (IBP Data Integration) - Virtual is a position that requires access to customer data; Must be a U.S. citizen. SAP NS2 does not offer Visa sponsorships for this role. This position is responsible for supporting NS2 customers with the data integration between SAP Integrated Business Planning (IBP) solutions and other enterprise systems, ensuring seamless data flow while maintaining a high level of customer satisfaction.

  • Deliver Core Customer Support focusing on Data Integrations
  • Proactive Support and Innovation Activities
  • Embrace Continuous Learning Culture
  • Manage customer issues related to data integration such as CI-DS, RTI, and future data integration solutions provided by SAP
  • Handle sensitive escalated customer issues in team environments and individual-driven actions
  • Independently analyze, troubleshoot, and resolve issues related to data and integrations
  • Resolve known errors by means of SAP Notes, Knowledge Base Articles, and documentation
  • Perform root cause analysis and provide solutions to customers in complex environments
  • Reproduce customer issues identifying the root cause and interacting with the development team
  • Perform weekend support and On-Call activities as required
  • Take ownership for the incoming queue to ensure fulfillment of customers' SLAs
  • Demonstrate capability of processing P1 (Priority 1) incidents
  • Create and maintain knowledge documents to support customers
  • Test internal systems to prevent future issues on customer's systems
  • Contribute to innovation projects aimed at achieving our Vision and Goals
  • Participate in the SAP Community to help with incident deflection
  • Drive improvement of Knowledge quality in area of expertise
  • Find learning opportunities in daily tasks
  • Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
  • Get certified in Classroom Training or e-Learning Lessons as required
  • Provide Coaching and Mentoring of new employees or colleagues
  • 5+ years of implementing, administering, and troubleshooting enterprise level applications as a Data Integration Lead for IBP planning solution
  • Deep technical expertise in implementing CI-DS, RTI and other methods of integrating data in and out of IBP, S/4 HANA or other upstream/downstream systems
  • Strong knowledge of SAP IBP modules, including Demand, Supply, Inventory, and SOP
  • Proven experience as an SAP IBP Integration Lead, focusing on CI-DS, RTI and/or CIF
  • Deep understanding of attributes, master data types, and planning level concepts in IBP
  • Strong experience with XML and data transformation techniques
  • Good understanding of SAP HANA tables and extractors for data extraction and integration tasks
  • Deep expertise with SAP ERP (ECC or S/4HANA) and how to extract data from these systems
  • Ability to configure and manage Real-Time Integration Profiles and Communication Arrangements within SAP IBP
  • Knowledge of SAP bgRFC, OpenAPI, and SAP HANA Smart Data Integration (SDI) is a plus
  • Technical skills (debugging, tracing, verifying complex customizing)
  • Bachelor or Master's Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred
  • Professional Training & Certification
  • Topic area specific technical/ functional curriculum
  • Flexible working models
  • Health and well-being programs
  • Learning and development opportunities
  • Recognition for individual contributions
  • Diversity and inclusion initiatives
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