SAP NS2 Sr. Fieldglass Support Engineer

SAP-posted about 1 year ago
Full-time • Mid Level
Herndon, VA
10,001+ employees
Publishing Industries
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The SAP NS2 Fieldglass Support Engineer position is a senior technical support role focused on providing backend support for the SAP Fieldglass application, a proprietary services procurement tool. The role requires strong SQL skills, analytical thinking, and the ability to communicate complex technical issues effectively. The engineer will work closely with internal teams and clients to resolve issues, document solutions, and contribute to the enhancement of the application.

  • Providing exceptional support to internal teams regarding any system issues that have been escalated to the Technical Support Engineering Team in accordance to Service Level Agreements
  • Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
  • Properly document results of analysis and obtain internal team and external clients/partners' sign-off on solutions and/or processes
  • Serve as a liaison between various internal teams such as Operations, Development, QA and DBA's
  • Become an expert in all facets of the SAP Fieldglass' proprietary services procurement application
  • Participate in special projects and teams when required as well as take part in meetings with clients' technical personnel as required
  • Communicate complex issues both at a technical and non-technical level to different audiences
  • Have the foresight to identify best solutions for specific situations and contribute ideas to enhancing the SAP Fieldglass application based on both internal and client needs
  • Contribute in creating documentation for both internal and external use
  • Demonstrate ability to be productive with minimal supervision, have focus on service and the foresight to understand future impacts current changes may have on the SAP Fieldglass application and/or client's business processes
  • Participate in weekend support activities and extended coverage if required
  • BA/BS in Business, MIS, Computer Science or equivalent industry work experience
  • Master's degree preferred
  • 5-8 years working in all aspects of the SAP Fieldglass application
  • 3+ years of relevant work experience demonstrating a high level of knowledge of SQL scripting, preferably TSQL, ad-hoc reporting, proven troubleshooting skills and the ability to work with minimal supervision
  • Proficiency with MS Excel, Access, Word and PowerPoint is required
  • Client facing experience
  • Must show strong analytical skills and can translate business requirements into technical solutions
  • Outstanding interpersonal & communication skills as this role requires close collaboration across various business levels & technical teams
  • Candidates must have the ability to react to customer needs and requests, through issue tracking by clearly setting priorities quickly, adjusting to client driven changes, firmly commit to tasks and meeting deadlines
  • Must show an ability to apply problem-solving techniques to application, environment, and to data issues
  • Results-oriented, self-motivated, and organized while demonstrating the ability to balance multiple priorities simultaneously
  • Flexible working models
  • Health and well-being programs
  • Learning and development opportunities
  • Recognition for individual contributions
  • Variety of benefit options
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