SAP NS2 CAS Delivery Manager

SAP • Herndon, VA

122d • $63,200 - $140,600

About The Position

At SAP, we help the world run better. We keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed are what we offer. SAP is the global market leader for business software and related services, and SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers. This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role.

Requirements

• U.S. Citizenship required.
• Bachelor's degree in engineering, Management Information Systems, or Science (Mathematics, Computer Science, Chemistry, Physics, etc.) + 5-8 years' experience or MS + 3 - 6 years' experience.
• Good understanding of general programming concepts, infrastructure concepts and operating systems, and general database knowledge.
• Excellent management skills with strong customer-facing experience.
• Excellent oral and written communications skills in English.
• Ability to work independently and take ownership of assigned tasks.
• Ability to establish solid working relationships with clients.
• Presentation, communication, and conflict management skills.
• Excellent technical knowledge/experience within the area of SAP Netweaver and SAP HANA.
• Handle sensitive escalated customer issues in team environments and individual-driven actions.
• Good technical knowledge/experience in SAP HANA Cloud integration, technical FIORI enablement, SAP Cloud Platform, SAP Cloud Connector, BTP and SAC.
• Management and oversight of weekend support and 24x7 support activities as required.
• Create and maintain knowledge documents to support customers.

Nice To Haves

• SAP Basis Administration and Troubleshooting experience.
• SAP HANA database management and troubleshooting experience.
• Linux operating system management and troubleshooting experience.
• 2 years of customer facing delivery experience.
• Experience working with software applications with deep experience in S/4HANA Cloud Environments.

Responsibilities

• Lead CAS Delivery Teams comprised of contractors.
• Manage the delivery of standard and custom CAS Packages for secure NS2 Cloud Customers.
• Own, lead and coordinate operational tasks.
• Deep dive on issues and communicate complex recommendations to customer leadership.

Benefits

• Constant learning and skill growth.
• Great benefits.
• A team that wants you to grow and succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree