SAP Manager

KLS MARTIN LP-posted 2 months ago
Full-time • Mid Level
Jacksonville, FL
1,001-5,000 employees
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At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients. The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons. KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best-in-class treatment for their patients.

  • Manage the daily operation, maintenance, and performance of SAP S/4HANA and Fiori applications.
  • Lead resolution of incidents and service requests while ensuring high system availability and user satisfaction.
  • Oversee upgrades, patches, and configuration changes in coordination with infrastructure and security teams.
  • Maintain documentation and enforce change management and application governance processes.
  • Develop and execute the SAP roadmap in alignment with organizational strategy, digital transformation goals and financial objectives.
  • Collaborate with business leaders to understand needs and translate them into SAP solutions.
  • Develop and manage the SAP applications roadmap, ensuring alignment with company strategy.
  • Identify and implement opportunities for process automation and system optimization.
  • Stay informed on SAP product direction, emerging technologies, and best practices.
  • Lead end-to-end project management for SAP initiatives, including new module implementations, upgrades, integrations, and enhancements.
  • Define project scope, goals, deliverables, timelines, and resource requirements in coordination with stakeholders.
  • Monitor and report on project progress, risks, and issues; ensure on-time, on-budget delivery.
  • Apply structured project management methodologies (e.g., Agile, SAP Activate, Waterfall) as appropriate.
  • Coordinate cross-functional teams and ensure alignment across IT, business units, and external partners.
  • Lead, coach, and develop a team of SAP analysts and developers, ensuring high performance and engagement.
  • Manage external consultants and vendors to deliver projects and support efficiently and effectively.
  • Allocate resources across initiatives to ensure balanced workloads and timely delivery.
  • Provide coaching and succession planning to build future SAP leadership capacity.
  • Partner with business leaders to champion change management and ensure successful user adoption of SAP initiatives.
  • Ensure all SAP systems and changes comply with relevant regulatory standards (FDA, ISO, HIPAA, PHI, PII).
  • Maintain and enforce documentation practices for validation, testing, and audit readiness.
  • Collaborate with QA/RA and internal audit teams to support inspections, audits, and risk assessments.
  • Promote a culture of compliance, data integrity, and continuous improvement.
  • Create and deliver training programs for end users and support personnel to enhance proficiency and adoption of SAP solutions.
  • Maintain knowledge repositories, training guides and communication channels for SAP-related updates.
  • Serve as a trusted advisor to executive leadership on SAP-related opportunities, risks and innovations.
  • Manage SAP vendor and consultant relationships including contracts, service-level agreements and escalations.
  • Act as the primary point of contact for SAP-related initiatives and issues maintaining strong relationships with internal and external stakeholders.
  • Bachelor's Degree in Business Administration, Computer Science, Information Systems or related field required; Masters degree preferred.
  • Minimum of 7-10 years of experience in SAP system administration and configuration, with at least 5 years in a leadership role.
  • Strong expertise in SAP S/4HANA and major modules such as FI/CO, MM, SD and/or PP, consignment inventory a plus.
  • Proven track record of delivering successful SAP implementations, upgrades and migrations including cloud ERP and hybrid landscapes.
  • SAP certification(s) (e.g. SAP Certified Application Associate or SAP Certified Technology Associate) strongly preferred.
  • Visionary mindset with the ability to align SAP solutions with enterprise growth and transformation goals.
  • Advanced knowledge of RICEFW objects, BADI, BAPI, iDocs and integration frameworks.
  • Strong leadership, communication and change management skills with the ability to influence at all organizational levels.
  • Advanced problem-solving and analytical skills with a focus on measurable outcomes (e.g. system uptime, cost savings, process cycle time).
  • Ability to manage competing priorities in a fast-paced global business environment.
  • High standards of integrity, professionalism and decision-making.
  • Competitive benefits package, including paid parental leave.
  • In-house training and professional development opportunities.
  • A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation.
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