WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. The position involves providing strategic guidance to users in defining or designing processes to meet customer requirements, documenting existing customer business processes, identifying inefficiencies, and recommending system improvements. The role also includes providing backup for SAP consultants as needed and communicating with Samsung HQ for the implementation management and optimization of new and existing processes within the SAP Logistics module. Full support of users within all relevant sites of Samsung Electronics in North America is required, including identifying and understanding end users' technical SAP LE requirements, providing necessary training and documentation, and building and maintaining strong end user relationships. The position also involves monitoring and reporting on the status of any issues, proactively reviewing and interpreting performance against operating standards, and serving as the primary on-call support person for troubleshooting and correcting system issues.