SAP FICO Techno-Functional Engineer, Senior

Toyota North America•Plano, TX

22h

About The Position

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position currently. Who we’re looking for The Toyota Financial Services Site Reliability Engineering is looking for a passionate and highly motivated Production Engineer. Reporting to the Manager of Production Engineering, the individual in this role will play a pivotal role in troubleshooting and resolving complex technical issues for financial software and systems, acts as an escalation point for frontline support, and collaborates with product and engineering teams to improve the product. Additionally, the engineer will collaborate closely with the Major Incident Management team to address and resolve production environmental issues What you’ll be doing Act as the primary point of contact for production support, managing and resolving tickets across various business units. Triage and prioritize support tickets based on urgency and impact. Conduct root cause analysis and apply critical thinking to solve complex problems. Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions. Collaborate closely with business users, analysts, and developers to understand issues and enhancements. Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction. Follow best practices for security, scalability, and performance. Document processes, resolutions, and recurring issues for knowledge management and training purposes. Suggest and implement improvements to processes to reduce ticket volume and enhance efficiency. Monitor system performance and proactively address potential issues. Promptly address and resolve technical issues to maintain the smooth and efficient functioning of applications Collaborate with the Major Incident Management team to address and resolve critical issues in the production environment. What you bring Ability to demonstrate through work experience on troubleshooting enterprise applications, including configuration issues Experience providing production support and incident management for SAP FI/CO modules, ensuring minimal downtime and business continuity. Experience analyzing and troubleshooting system issues related to configuration, custom code (ABAP), and interfaces with external systems. Experience using SAP Solution Manager for incident management, change requests, transport management, and deployments across development, QA, and production landscapes, ensuring smooth coordination and control of SAP system changes. Experience monitoring batch jobs, system performance, and error logs using SAP CCMS and ST22 transaction codes. Experience automating routine operational tasks and workflows using SAP Business Workflow and background job scheduling. Experience participating in SAP upgrades, patches, and integration projects, ensuring smooth transitions and minimal impact. Experience working with SAP MDG, Ariba and DRM Experience using monitoring and alerting tools to proactively detect and resolve production issues. Bachelor’s degree in information technology or a related field Excellent troubleshooting and problem-solving skills Strong communication and collaboration skills Knowledge of Agile/Lean framework and methodology Added bonus if you have Experience with cloud platforms (AWS, Azure, GCP). Experience monitoring tools like Splunk, AppDynamics, or Dynatrace Knowledge of networking and security principles. Experience in automating deployments, managing CI/CD pipelines, overseeing release management, and optimizing DevOps performance What we’ll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: A work environment built on teamwork, flexibility, and respect Professional growth and development programs to help advance your career, as well as tuition reimbursement Team Member Vehicle Purchase Discount Toyota Team Member Lease Vehicle Program (if applicable) Comprehensive health care and wellness plans for your entire family Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute Paid holidays and paid time off Referral services related to prenatal services, adoption, childcare, schools and more Flexible spending accounts Relocation assistance (if applicable) Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected]. At Toyota, we don’t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place. Career Possibilities: Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.

Requirements

Ability to demonstrate through work experience on troubleshooting enterprise applications, including configuration issues
Experience providing production support and incident management for SAP FI/CO modules, ensuring minimal downtime and business continuity.
Experience analyzing and troubleshooting system issues related to configuration, custom code (ABAP), and interfaces with external systems.
Experience using SAP Solution Manager for incident management, change requests, transport management, and deployments across development, QA, and production landscapes, ensuring smooth coordination and control of SAP system changes.
Experience monitoring batch jobs, system performance, and error logs using SAP CCMS and ST22 transaction codes.
Experience automating routine operational tasks and workflows using SAP Business Workflow and background job scheduling.
Experience participating in SAP upgrades, patches, and integration projects, ensuring smooth transitions and minimal impact.
Experience working with SAP MDG, Ariba and DRM
Experience using monitoring and alerting tools to proactively detect and resolve production issues.
Bachelor’s degree in information technology or a related field
Excellent troubleshooting and problem-solving skills
Strong communication and collaboration skills
Knowledge of Agile/Lean framework and methodology

Nice To Haves

Experience with cloud platforms (AWS, Azure, GCP).
Experience monitoring tools like Splunk, AppDynamics, or Dynatrace
Knowledge of networking and security principles.
Experience in automating deployments, managing CI/CD pipelines, overseeing release management, and optimizing DevOps performance

Responsibilities

Act as the primary point of contact for production support, managing and resolving tickets across various business units.
Triage and prioritize support tickets based on urgency and impact.
Conduct root cause analysis and apply critical thinking to solve complex problems.
Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions.
Collaborate closely with business users, analysts, and developers to understand issues and enhancements.
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction.
Follow best practices for security, scalability, and performance.
Document processes, resolutions, and recurring issues for knowledge management and training purposes.
Suggest and implement improvements to processes to reduce ticket volume and enhance efficiency.
Monitor system performance and proactively address potential issues.
Promptly address and resolve technical issues to maintain the smooth and efficient functioning of applications
Collaborate with the Major Incident Management team to address and resolve critical issues in the production environment.

Benefits

A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Flexible spending accounts
Relocation assistance (if applicable)