The SAP Concur Travel and Expense Operations Manager at IBM is responsible for overseeing the day-to-day operations of the Travel & Expense (T&E) SaaS platform, particularly for federal agencies. This role involves managing the implementation, testing, and operational support teams while ensuring adherence to industry best practices and governance models. The manager will also develop both short-term and long-term strategies for continuous improvement in T&E operations, aiming to enhance service delivery and operational efficiency.